Manager, Care Coordination

Tapestry; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Tapestry is seeking a Care Coordination Manager to lead the program and work as a hands-on Care Coordinator. They will delegate tasks, ensure adequate clinic coverage, and monitor performance indicators.

The role involves collaboration with the population health team, advocacy for patients, administering health risk assessments, and connecting patients to needed resources while maintaining records and reports.

Qualifications

• Care coordination or health program experience preferred.
• Experience with health risk assessments helpful.
• Bilingual abilities preferred.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and work with diverse teams.
• Knowledge of HIPAA is beneficial.

Responsibilities

• Collaborates with population health department on initiatives.
• Acts as peer support and advocates for patients navigating the medical system.
• Administers the Health Risk Assessment.
• Connects patients to resources for unmet social needs.
• Reports health care challenges identified to the Care Manager.
• Maintains and distributes disease-specific education to patient panels and the community.

Skills

Interpersonal skills

Organizational skills

Multitasking

Teamwork

Bilingual

Self-directed

Adaptable

Motivated

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

EMR software experience

Job description

Full job description The Care Coordination Manager is a working Care Coordinator who leads the Care Coordination program. They delegate tasks based on resources and needs, ensure there is adequate clinic coverage and monitor MHN ACO performance indicators. They are also involved in organization-wide needs that may come ad hoc based on grant funding or other sources.

Essential Duties and Responsibilities

• Collaborates with population health department on initiatives
• Acts as peer support for enrolled patients which includes advocacy as patients navigate the medical system and relationship building with individuals and their families
• Administers the Health Risk Assessment
• Connects patients to resources for unmet social needs
• Reports any health care challenges identified to the Care Manager
• Maintains and distributes approved disease specific education to identified patient panel and community
• Provides reminder phone calls for various scheduled appointments or follow-up after scheduled appointments
• Assists patients with obtaining specialty care visits, Primary Care Provider visits, and ancillary services such as labs/diagnostics, including making appointments as needed
• Enters and maintains electronic records, compiles reports and complete other program documentation in a timely manner (e.g. progress notes, incident reports, client track, letters, etc.); other administrative responsibilities as needed
• Obtains copy of medical records such as continuity of care documents, discharge summary or discharge information from Primary Care Provider, hospital case manager or discharge planners and others involved in patient's care
• Handles protective health information in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA)
• Other duties as assigned

Qualifications

• High school diploma or equivalent.
• Three years of experience in healthcare or public health.
• Electronic medical record experience.
• Associate or bachelor’s degree. (Preferred)
• Bilingual skills highly desired and always preferred.
• Highly energetic, motivated, resourceful, and self-directed.
• Must have flexibility to manage multiple tasks simultaneously.
• Ability to work collaboratively in team environments.
• Strong interpersonal and organizational skills.