PATIENT CARE MANAGER

Alivio Medical Center Inc; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time off

Health Benefits

403B Retirement Plan

Paid Sick Leave

Job summary

Alivio Medical Center Inc is seeking a Care Manager to coordinate care for patients with complex chronic needs. You will screen, assess and develop care plans, monitor progress and support self-management.

The role involves direct patient interaction and telephonic contact, with emphasis on coordinating with primary care providers and care teams. The position requires 3-5 years in care management or disease management, a Bachelor’s degree in a related field, and licensure as a social worker or

Qualifications

• Bachelor’s Degree in social work, nursing or related field.
• Licensed Social Worker or Nurse, or related licensure.
• Demonstrated competencies in EMR usage and patient data management.

Responsibilities

• Identify, track and manage care for high risk patients.
• Conduct initial care coordination screening and CRA/CP.
• Provide ongoing clinical assessments, monitoring and follow up.
• Develop relationships with patients and primary care providers.
• Promote patient activation and self-management support.
• Coordinate inpatient transitions and post-discharge care plans.
• Assist with scheduling follow-up appointments and care coordination.

Skills

EMR proficiency

MHNConnect

Microsoft Word

Excel

Time management

Oral/written communication

Customer service

Bilingual English/Spanish

Education

Bachelor’s Degree in social work, nursing or related field

Tools

EMR systems

MHNConnect

Microsoft Word

Excel

Job description

SUMMARY:The Care Manager is responsible for coordinating, screening and providing the intervention of patients with identified complex chronic care needs. Acts as a connector between patient needs and the resources provided by the Care Management program. Care Manager will promote self-care management and assist with access of care. Care Manager works with patients through direct face to face patient interaction or telephonically. Provides guidance and leadership in the care management program to those in the healthcare organization as well as ensuring the patients receive the best possible care.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL DUTIES AND RESPONSIBILITIES:Identifies, tracks and manages care for high risk patients.Conducts initial care coordination screening eligibility and performs Comprehensive Risk Assessments (CRA) and Care Plans (CP)Provides ongoing clinical assessments, monitoring and follow up for high risk patientsDevelops positive relationships and communication with patients and their primary care provider with completing various aspects of the Care Management program.Focus on using behavioral patient activation interventions, including motivational interviewing and self-management supportIdentifies and completes outreach for the inpatient and post discharged patient populations to complete transitions of care with in-network MHN participating hospitals (completing updated health risk assessment, communicating during and post inpatient admission, completing updated medication reconciliation, scheduling follow up appointment with primary care or specialty, and obtaining any discharge summaries)Utilize standing orders and clinical orders for chronic disease management within scope of clinical practiceAssesses psychological needs and ability to benefit from community resources and referrals to outside agencies/programs when appropriateCoordinating care for behavioral health pediatric patients identified via MHN SASS Cares Log notifications (inpatient BH admissions and outpatient BH follow ups)Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plansProviding assistance with preventative health care ‘pay-for-performance’ services (HEDIS), medication review and reconciliation with a licensed professional for medication adjustment, and ensure care coordination across the practice and healthcare system.Assists with scheduling/coordinating any follow up appointments for primary care, specialty care, and other pertaining organizations as needed throughout care management servicesAssists with contacting other high risk care managed patients to request Confirmation of Informed Patient Consents for care plan approvalsParticipates in the evaluation of the care management programCollaborates and participates in the selection, development and maintenance of patient education materials related to healthy lifestyle changes and specific disease management topics.Assists in the maintenance of the patients health, wellness and prevention of secondary disease complications by providing education, counseling and supportHandles protective health information in a manner consistent with the Health Insurance Portability and Accountability Act (HIPPA)Other duties and responsibilities as directedThis position requires compliance with all of Alivio’s written standards, including its Standards of Conduct, Joint Commission standards, all policies and procedures and Corporate Compliance requirements. Compliance will be considered as part of the regular performance evaluation.SUPERVISORY RESPONSIBILITIES:NoneFull-Time Benefits:Paid Time off (Vacation, Paid Sick Leave and Paid Leave)Full Health Benefits (Medical , Dental , Vision, Disability, Life Insurance. )403B Retirement Plan.WORKING CONDITIONS:OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.QUALIFICATIONS:Education:Bachelor’s Degree in either social work, nursing or related title in a similar disciplineLicensure:Licensed Social Worker or Nurse, Professional Counselor or related fieldExperience:3-5 years of experience with 1-2 years in disease management or care managementSpecial Training:NoneDemonstrated Competencies:Proficient in Electronic Medical Record, MHNConnectMicrosoft Word and ExcelDisplays strong time management and organizational skills in a high intensity work environment.Demonstrates problem solving, decision making, and sound judgment as well as customer service skills.Exceptional organizational and interpersonal skills with attention to detail requiredStrong oral/written communication skillsBilingual (English/Spanish)