Care Management Coordinator

Northwell Health; Melville (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Northwell Health is seeking a Care Manager to coordinate care across hospitals, primary care and community resources in New York. The role focuses on building rapport with patients using motivational interviewing and developing individualized care plans for high-risk patients.

Requirements include a High School Diploma or equivalent, 1–3 years of relevant experience, and preferred Bachelor's or Master's degrees with experience in health home or care management.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of relevant experience required.
• Bachelor's or Master's degree in relevant field strongly preferred.
• Health home or care management experience strongly preferred.
• NYS Driver's License strongly preferred.
• Bilingual Spanish preferred.

Responsibilities

• Uses patient-centered motivational interviewing to build rapport and help patients improve their health.
• Supports care management by providing panel management to reduce patients lost to care and to address barriers to follow-up.
• Acts as liaison between hospitals, primary care, specialists, and community resources to ensure patient-centered care coordination.
• Identifies and tracks high-risk populations and others due for preventive or chronic care services.
• Performs outreach in primary care sites, homes, hospitals, and neighborhoods to close gaps in care and follow-ups.

Skills

Motivational interviewing

Care coordination

Team-based communication

Patient outreach

Education

High School Diploma or equivalent

Bachelor's degree

Master's degree

Tools

NYS Driver's License

Spanish language proficiency

Job description

Job Description

Coordinates and participates in activities related to Care Management services to family members and caregivers.

Job Responsibility

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
• Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.
• Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• Bachelor's or Master's degree in relevant field strongly preferred.
• Health home or care management experience strongly preferred.
• NYS Driver's License strongly preferred.
• Bilingual Spanish, preferred.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).