Manager - Card Services

First Commonwealth Federal Credit Union; Allentown (Lehigh County); On-site; USD 90,000 - 115,000; Full time

Job summary

First Commonwealth Federal Credit Union in Allentown, PA, seeks a Manager – Card Services to lead the Card Services team, deliver excellent member service, and drive improvements in card processing and dispute handling.

You will mentor staff, partner with vendors, ensure regulatory compliance, and contribute to product development while analyzing data to minimize fraud and optimize operations.

Qualifications

• Fundamentals of banking and financial service delivery.
• Strong understanding of card portfolio management and dispute processing.
• Proficiency with Microsoft Office and web-based technologies.
• Excellent telephone, written and verbal communication skills.
• Analytical mindset and problem-solving capability.
• Experience in collecting and analyzing data.

Responsibilities

• Lead Card Services team and deliver superior member service.
• Oversee dispute processing lifecycle and card product support.
• Collaborate with vendors and internal teams on improvements.
• Ensure regulatory compliance and risk controls.
• Prepare reports and analyses for management.

Skills

Card portfolio management

Dispute processing

Data analysis

Vendor liaison

Regulatory compliance

Leadership

Team mentoring

Communication

Problem solving

Education

Associate degree

Bachelor’s degree

Job description

First Commonwealth Federal Credit Union is seeking a Manager – Card Services who is committed to excellence in serving both external and internal members, while also providing leadership, training, and administrative support to our Card Services team.

Who we are:

At First Commonwealth, we’re more than a credit union—we’re a financial partner built on purpose. We help our members, businesses, and communities thrive through personalized solutions, trusted guidance, and innovative digital tools that make banking simpler, more efficient, and meaningful.

Every day, we bring new ideas to life, create space for collaboration, and foster a culture where efficiency and innovation lead the way. Here, you’ll join a team of problem solvers, builders, and changemakers who believe in making a tangible difference—whether it’s helping a member buy their first home, empowering a small business to grow, or giving back through community partnerships.

Our mission is to empower the pursuit of financial happiness, and our vision is to become the most beloved financial partner in our communities. We live by our values of Honesty, Innovation, Generosity, Humility, Excellence, and Respect—and they guide everything we do, from how we serve our members to how we support one another.

At First Commonwealth, innovation is encouraged, authenticity is celebrated, and growth is full of possibility. Whether you’re building new skills, shaping ideas, or advancing your career, you’ll find the support and opportunity to make it happen.

We celebrate individuality and inclusion. Our members come from all walks of life, and so do our employees. First Commonwealth is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by law.

What you will do:

As our Manager – Card Services, you will:

• Assist our SVP Support Services in delivering superior service to members by servicing all debit and credit card products, handling member issues and concerns in a timely manner, and assist with the effective and profitable functioning of the Card Services department.
• Serve as a subject matter expert in Card Dispute Processing, Zelle, Gift Card Management, and other areas as identified.
• Develop and maintain a high level of service within card processing. Act as a liaison with ATM/Debit Card and Credit Card network vendors.
• Assist the accounting department with reconciliation of associated reports and general ledgers as directed.
• Oversee and maintain cash advance machine deployment and operations along with the gift card program
• Oversee and maintain dispute processing through the entire life cycle of the event including the member journey.
• Assist team members in the Card Services department by answering questions, solving problems, and helping with complex matters.
• Assist in card product development and other special projects.
• Evaluate, plan, and implement improvements in business processes and practices.
• Assist the Credit Union in managing and minimizing fraud loss by reviewing and identifying patterns within the Debit and Credit Card portfolios.
• Adhere to all card network and regulatory compliance rules.
• Prepare any necessary reports, studies or services required by management.

To succeed in this role, you will have:

• Fundamentals of banking and financial service delivery.
• Strong understanding of card portfolio management and dispute processing.
• Proficiency with Microsoft Office and web-based technologies.
• Excellent telephone, written and verbal communication skills and the ability to follow directions.
• Analytical mindset and problem-solving capability.
• Ability to perform minor math calculations.
• Experience in collecting and analyzing data.
• Associate’s degree and/or equivalent specialized certifications, credentials or experience.
• 5-10 years of experience in card services, dispute processing or related field.

Preference will be given to those who have:

• Associates or Bachelor’s degree in Business, Management or related field.
• 10+ years’ experience in card services or dispute processing related field.
• Card Network Dispute Resolution Certifications