Manager, Account Planning & Success

RVO Health; Charlotte (NC); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Short and Long-Term Disability Ins

401(k) with match

Paid Time Off

Holiday Pay

Flexible Spending Accounts

Commuter Benefits

Job summary

RVO Health in Charlotte, NC is seeking a Manager, Account Planning & Success to oversee campaign planning and execution for our media clients. You’ll build and revise media plans, validate inventory, and coordinate with AdOps, Performance, and internal teams to ensure on-time delivery and KPI targets.

You’ll nurture client relationships, support renewals, and help shape proposals for pharma and wellness partners, acting as a trusted SME across the APS scope with a focus on data accuracy and

Qualifications

• 3+ years of experience in digital publishing sales support or a digital agency in planning or buying (pharma experience is a plus).
• Exceptional written and verbal communication and client services skills.
• Positive, deadline-driven mindset with the ability to manage multiple stakeholders.
• Strong understanding of digital media pricing models (CPM, CPUV, CPC, etc.).
• Familiarity with CRM tools and order management systems.

Responsibilities

• Campaign Management & Execution: Build and revise media plans within SLA, ensure plan accuracy before client delivery.
• Validate inventory feasibility before plan deployment and address gaps early.
• Maintain and update media plans in OMS for invoicing and revenue booking; process IO changes with cross-functional alignment.
• Collaborate with AdOps, Performance, and internal teams to ensure flawless execution and KPI attainment.
• Flag billing or IO discrepancies immediately and keep systems in sync for clean confirmations.
• Own data accuracy within sales workflow systems and tools.
• Client Relations: Handle time-sensitive inquiries to maintain high client satisfaction; engage with clients to support renewals.
• Strategic Partnership: Propose compelling plans for pharma and wellness partners; manage reallocations and incremental offerings.
• Serve as SME across APS responsibilities, sharing knowledge and best practices with teams.

Skills

Digital publishing sales support

Client services

Exceptional communication

Deadline management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

DCM

Google Analytics

Google Ad Manager

Salesforce

Order Management Systems

Operative

OMS

Job description

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At A Glance

The Account Planning & Success (APS) team is a vital part of our Media business. We oversee the operational planning and execution of digital ad campaigns, focusing on client satisfaction and campaign success. Our collaborative spirit drives us to partner closely with Sales, clients, and other supporting teams to ensure campaigns are planned and executed flawlessly, consistently exceeding expectations. As a Manager, Account Planning & Success, you own accurate, on-time execution across your book of business.

Where You'll Be

Location: Charlotte Metro Area (Fort Mill, SC) | Hybrid

We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Office address: 1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do

Campaign Management & Execution

• Build and revise media plans within SLA, ensuring every plan is accurate and deliverable before it reaches a client.
• Validate inventory feasibility before every plan goes out the door, flagging gaps early rather than after a plan is already live.
• Handle day-to-day changes, optimizations, and maintenance of media plans. Maintain media plans in the Order Management System for accurate invoicing and revenue booking. Process insertion order changes and ensure all stakeholders are aligned on campaign tactics and expectations.
• Collaborate with AdOps, Performance, and internal teams to ensure flawless execution — delivering on time, mitigating revenue risk, and meeting or exceeding KPIs. Align on client monthly billing requirements.
• Flag billing or IO discrepancies the moment they're spotted, and keep systems in sync so confirmations go out clean.
• Take ownership of data accuracy within sales workflow systems and tools.

Client Relations

• Handle time-sensitive inquiries to maintain high levels of client satisfaction.
• Engage with clients at meetings and events to strengthen relationships and support renewals and retention.

Strategic Partnership

• Help brainstorm and plan compelling proposals for top-tier advertising partners in the pharmaceutical and wellness industries, ensuring alignment with strategic campaign objectives including inventory management.
• Handle media plan changes for performance reallocations as well as proactive and reactive incremental offerings, coordinating efforts between cross-functional teams to maximize campaign success.
• Serve as a trusted subject matter expert across key areas the APS team is responsible for, proactively sharing knowledge, best practices, and trends with the immediate team and cross-functional partners alike.

What We’re Looking For

• 3+ years of experience in digital publishing sales support or a digital agency in planning or buying (pharmaceutical experience is a plus)
• Exceptional written and verbal communication and client services skills
• Positive attitude when responding to frequent deadlines for multiple stakeholders, both internal and external — lead with a sense of urgency
• Strong problem-solving skills, with a proactive approach and the instinct to challenge assumptions rather than take a request at face value
• Strong fluency in digital media pricing models (CPM, CPUV, CPC, etc.)
• Strong understanding of Microsoft Office, DCM, Google Analytics, Google Ad Manager, CRM tools, and order management systems (e.g., Operative, Salesforce, OMS)
• Familiarity with Crossix, IQVIA, IAS, DoubleVerify, etc.
• Bachelor’s degree required

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $80,000 - $90,000
• Note actual salary is based on geographic location, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY 12/04/2026.

Who We Are

RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [e-mail].

We do not provide visa sponsorship for this role at this time.

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy