Manager-Call Center New Hire

AT&T; Orlando (FL); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Job summary

AT&T in Orlando is seeking a Manager-Call Center New Hire to join our sales team, focusing on connecting customers with cybersecurity, fiber, wireless, cloud, and IoT solutions. This full-time onsite role requires in-location work five days a week with no relocation offered.

The position Supervises onboarding, training, and nesting progression for new hires, ensuring proficiency, productivity, and career development while engaging teams and managing performance issues.

Qualifications

• Bachelor’s degree (BS/BA) desired.
• 3+ years of related experience.

Responsibilities

• Onboarding and Training: guide new hires through onboarding processes and ensure proficiency in systems, processes, and knowledge.
• Employee Development: manage expectations, attendance, engagement, and skill transfers for direct reports.
• Performance and Productivity: support new hires during ramp-up to enhance results and reduce attrition.
• Supervisory Responsibilities: oversee a team, address behavioral and attendance issues, and manage transitions to production.
• Job Contribution: lead daily operations, delegate tasks, and influence hiring, firing, disciplinary actions, and promotions.

Skills

Onboarding

Training

Leadership

Education

Bachelor’s degree (BS/BA) desired

Job description

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. Manager-Call Center New Hire Join AT&T’s Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community.

Overall Purpose: The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development.

Key Responsibilities

• Onboarding and Training: The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge.
• Employee Development: The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
• Performance and Productivity: The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period.
• Supervisory Responsibilities: The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.
• Job Contribution: Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.

Education and Experience

Supervisor: Yes

Education/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience.

Our Manager-Call Center New Hire earns between $64,200 - $96,400 USD Annual + bonus.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

Weekly Hours: 40

Time Type: Regular

Location: Orlando, Florida

Salary Range: $64,200.00 - $96,400.00

Equal Employment Opportunity

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Company Culture

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.