Associate Director-Call Center New Hire

AT&T Mobility Services LLC; Richardson (TX); On-site; USD 96,000 - 144,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Tuition reimbursement

Paid time off

Paid parental leave

Caregiver leave

Adoption reimbursement

Disability benefits

Life insurance

Wellness programs

Employee discounts

Job summary

AT&T in Richardson, Texas is seeking an Associate Director-Call Center New Hire to lead onboarding, training, and nesting progression for new hires, ensuring proficiency and productivity within an onsite, full-time role.

The position oversees a team, partners with Talent Acquisition and Learning & Development, and drives engagement, career development, and performance. Compensation ranges from $96,000 to $144,000 annually with extensive benefits.

Qualifications

• Bachelor's degree required or preferred (BS/BA).
• 5+ years of related experience.

Responsibilities

• Oversee onboarding and training for new call center hires.
• Coordinate nesting logistics with Talent Acquisition, Interviewing Team, Learning & Development.
• Manage expectations, attendance, engagement, and skill transfers for direct reports.
• Supervise a team of employees and address behavioral and attendance issues.
• Influence hiring, firing, disciplinary actions, promotions, and pay decisions for subordinates.
• Oversee day-to-day department initiatives and staffing.

Skills

Team leadership

Onboarding

Training

Employee development

Performance management

Education

Bachelor's degree

Job description

Overall Purpose

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. Overall Purpose: The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development.

Key Responsibilities

• Onboarding and Training: The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge. Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development. Coordinate training and nesting logistics for each incoming class.
• Employee Development: The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
• Performance and Productivity: The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period.
• Supervisory Responsibilities: The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.
• Job Contribution: Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives.
• Typically leads entry-level and career-level staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Qualifications

• Supervisor: Yes Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience.

Our Associate Director-Call Center New Hire earns between$96,000-$144,000 USD Annual.

Our Associate Director-Call Center New Hire jobs earn between $96,000.00 - $144,000.00 USD Annual.

Benefits & Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Job Details

• Weekly Hours: 40
• Time Type: Regular
• Location: Richardson, Texas
• Salary Range: $96,000.00 - $144,000.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.