Manager-Sales-1

AT&T Mobility Services LLC; Charlotte, Durham (NC, NC); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Tuition reimbursement

Paid time off

Paid parental leave

Disability benefits

Employee discounts

Wellness programs

Job summary

AT&T Charlotte is seeking a results-driven Manager, Sales to lead a consumer telesales team in our Charlotte call center. This full-time onsite role focuses on coaching, performance management, and delivering revenue growth through effective sales and upselling while ensuring top-tier customer service.

You have 5+ years of sales leadership, a BS/BA, and the ability to analyze data to shape strategy. Expect a comprehensive benefits package and a 40-hour work week with competitive salary and

Qualifications

• Bachelor's degree or higher required.
• 5+ years of related sales experience.

Responsibilities

• Lead a consumer telesales organization to exceed revenue goals and customer experience objectives.
• Analyze data to develop and implement revenue-generating strategies.
• Direct daily call center and vendor operations to achieve targets and reduce expenses.
• Implement strategic policies and innovative initiatives for technology, training, and workforce planning.
• Collaborate with multiple business areas to drive alignment and manage vendor relationships.

Skills

Leadership

Data analysis

Sales strategy

Education

Bachelor's degree (BS/BA)

Job description

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

Overall Purpose:

To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities:

Typical tasks may include, but are not limited to, the following:

• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Job Contribution:

Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.

Education/Experience:

Supervisor: Yes. Bachelor's degree (BS/BA) desired. 5+ years of related sales experience.

Our Manager Sales earns between $55,000.00 - $82,600.00 USD Annual.

Our Manager-Sales jobs earn between $55,000.00 - $82,600.00 + commission $23,000.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Charlotte, North Carolina

Salary Range: $55,000.00 - $82,600.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven't stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of - at AT&T, we create connections that change the world.