Associate Director-Call Center New Hire

AT&T; Richardson (TX); On-site; USD 96,000 - 144,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave

Job summary

AT&T is hiring for a supervisory role overseeing new call center hires through onboarding, training, and nesting progression in Richardson, TX. The position focuses on ensuring proficiency, productivity, and a smooth transition to production while managing engagement and career development.

The role involves direct supervision of a team, coordinating training, and influencing hiring decisions. A Bachelor’s degree and 5+ years of related experience are preferred, with a competitive annual salary

Qualifications

• Bachelor’s degree required or desired with 5+ years related experience.
• Experience in onboarding, training, or call center operations is a plus.

Responsibilities

• Onboarding and Training: guide new hires through onboarding, training and nesting progression.
• Employee Development: manage expectations, attendance, engagement, and skill transfers.
• Performance and Productivity: support ramp-up to improve results and reduce attrition.
• Supervisory Responsibilities: oversee a team and handle disciplinary actions and promotions.

Education

Bachelor's degree

Job description

Overall Purpose

The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development.

Key Responsibilities

• Onboarding and Training: The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge. Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development. Coordinate training and nesting logistics for each incoming class.
• Employee Development: The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
• Performance and Productivity: The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period.
• Supervisory Responsibilities: The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.

Job Contribution

Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Supervisor

Yes

Education/Experience

Bachelor’s degree (BS/BA) desired. 5+ years of related experience.

Our Associate Director-Call Center New Hire earns between$96,000-$144,000 USD Annual.

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining Our Team Comes With Amazing Perks And Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

40

Time Type

Regular

Location

Richardson, Texas

Salary Range

$96,000.00 - $144,000.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.