Manager, C3 Operations Logistics & Services

Altria Group, Inc.; Richmond (VA); On-site; USD 120,000 - 173,000; Full time

Benefits offered by this job

Merit increases

Performance bonus

401(k) matching

Professional development stipends

Medical, dental, vision coverage

Job summary

Altria Client Services in Richmond, VA seeks a Manager, C3 Operations Logistics & Services to lead the third-party workforce at the Cofer Conversion Center (C3) and support manufacturing operations. You will direct cross-functional initiatives, manage budgets, and ensure compliant, efficient operations.

The role requires 5+ years in manufacturing/logistics, strong communication skills, and proficiency with SAP and related systems.

Qualifications

• Bachelor’s degree preferred in Engineering, Business, Supply Chain, or related field.
• Strong presentation and communication skills.
• Validated systems and MS Office proficiency; SAP experience preferred.

Responsibilities

• Oversee third-party workforce and act as liaison between third-party org and Altria’s operating companies.
• Maintain relationships with supporting third-party organizations and provide technical/support services.
• Understand contracts and manage changes, renewals, extensions as needed.
• Oversee facility utilities and budget; establish annual cost-center budgets at C3.
• Lead ongoing work like returned goods processing, tax stamping, product destruction, and consumer complaint processing.
• Coordinate requests from operating companies to deliver business needs and adapt to changes.
• Ensure compliance with legal, tax, and regulatory requirements.
• Plan future needs and build workforce to meet demand; use SAP, ODC, and Altria Buyer systems.

Skills

Leadership

Communication

Problem solving

Interpersonal skills

Microsoft Office

Education

Bachelor’s degree (Engineering/Business/Supply Chain)

Tools

SAP

Job description

Manager, C3 Operations Logistics & Services Job Description Job Alerts Link Job Title: Manager, C3 Operations Logistics & Services Req Id: 3597 Work Model: On-Site Company: Altria Client Services State/Province: Virginia Job Description:

Does solving complex problems, developing creative solutions, and working in a manufacturing environment interest you? Would you like autonomy to lead an operation and make impactful business decisions? If so, then here is an opportunity for you!

We are seeking a Manager, C3 Operations Logistics & Services to join our team in Richmond, VA. You will lead initiatives of diverse scope and complexity to support the business’ manufacturing operations by handling the third-party workforce at the Cofer Conversion Center (C3). This operation’s objective is to use the capabilities and infrastructure of a third-party operated facility to support the Altria operating companies by performing semi-automated and/or manual activities.

What you will be doing:

• Overseeing the work of the third-party workforce, including providing direction, collaborating to solve problems, and providing resources when needed. Act as the liaison between the third-party organization and Altria’s operating companies.
• Maintaining the relationships and objectives of other supporting third-party organizations, to include technical and systems support.
• Understanding the contracts with each third-party organization and handling contract changes, renewals, extensions, etc. as needed.
• Overseeing the facility and management of utilities.
• Handling the budget by establishing an annual budget for each cost center at C3. Completing end-of-month charge backs to the accurate operating companies and departments.
• Leading execution of ongoing work, including returned goods processing, tax stamping, product destruction / disposal, consumer complaint processing, and much more.
• Receiving requests for new work from the operating companies and working with key business partners, both internal and external, to deliver the needs of the business. Remaining flexible and quick to react.
• Thoroughly understanding legal, tax, and regulatory implications of the operation and ensuring compliance.
• Strategically planning for the future of the operation, anticipating future needs and building the workforce to react appropriately.
• Maintaining a working knowledge of SAP, ODC, Altria Buyer and other key systems.

We want you to have:

• Bachelor’s degree preferred in Engineering, Business, Supply Chain, or a related field.
• 5+ years of experience in manufacturing operations, logistics, production planning, supply chain, or inventory management within a manufacturing environment.
• Strong oral and written presentation skills, as well as confirmed interpersonal and communication skills.
• Validated systems skills.
• Demonstrated manufacturing process expertise and problem-solving skills to identify, develop, and lead implementation of projects.
• Advanced proficiency of Microsoft Office systems and working knowledge of manufacturing inventory systems preferred (i.e. SAP).
• Demonstrated attention to detail, and ability to apply complex and interrelated procedures consistently and accurately.
• Ability to work independently to prioritize work requirements, solve problems, facilitate business change, and drive process improvements. Possess a demonstrated ability to balance multiple priorities in a changing environment.
• Familiarity with manufacturing budgets and reporting, with some level of financial skill.
• Ability to perform duties that would be reasonably expected in a manufacturing environment including (but not limited to) bending, standing, lifting, twisting, and kneeling. May be exposed to one of the following elements: extremes of temperature, fumes, odors, dust, and loud noise.

As a People Leader at Altria, you are accountable for both results and the experience of your team. You drive alignment by connecting strategy to daily work, and you model collaboration by embracing diverse perspectives. By creating trust, offering feedback, and leading with authenticity, you help strengthen Altria’s culture and deliver meaningful outcomes.

The starting salary is based but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $119,600.00 - $173,450.00.

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where connection and flexibility meet — enjoy the benefits of in-person collaboration three days a week (Tuesday - Thursday), while maintaining the flexibility to work remotely on Mondays and Fridays. Our hybrid approach empowers you to stay connected, collaborate with colleagues, and manage your schedule in a way that works best for you.
• Own your time — start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully.
• A place where you belong — where your ideas are welcomed, your growth is encouraged, and your impact is real.
• Get recognized for your work — annual merit increases and performance bonus.
• A future you can count on — 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%–17% of your base salary.
• Help with your goals — get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends.
• Support for what matters most — comprehensive medical, dental, and vision coverage for you and your family.
• Celebrating your milestones — paid parental and bonding leave for life’s biggest moments.
• Wellness that goes beyond work — programs that care for your whole well-being at whatever stage you are in your life.
• A culture that gives back — paid volunteer days and a shared commitment to making a difference.

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.

Altria is a Fortune 500 company that has a leading portfolio of products for U.S. adult tobacco and nicotine consumers 21+. For decades we’ve been leaders in the tobacco industry, but the industry is evolving - and so are we. Our Vision is Moving Beyond Smoking™.

At Altria, we celebrate the power of diverse teams working together to shape our future. Each Altria company is an equal opportunity employer. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with conviction records, a fair chance at employment. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders.

Altria is the parent company of Philip Morris USA, John Middleton, U.S. Smokeless Tobacco, Helix Innovations, and NJOY. Altria complements its tobacco portfolio with equity investments in Anheuser-Busch InBev and Cronos Group.

Learn more about Altria at www.altria.com and follow us on LinkedIn .