Manager, Business Systems & Process Optimization

Petco; United States; On-site; USD 117,000 - 194,000; Full time

Job summary

Petco seeks a senior leader to manage business processes and systems analysis across multiple applications, supporting diverse business units. You will oversee design, maintenance and training delivery while coordinating teams to gather requirements and resolve technical problems.

The role requires a Bachelor of Science degree, 8 years in related areas, and strong leadership to drive cross-functional collaboration.

Qualifications

• Bachelor of Science degree or equivalent required.
• 8 years of experience directly related to the supported and connected business areas with an aptitude for both application systems and operational business process development.
• Experience in vertical or retail environment preferred.
• Strong leadership skills with demonstrated ability to influence and lead cross-functional teams.

Responsibilities

• Manages business processes and systems analysis across many applications to support assigned business units. Leads administration of business systems and efforts to improve the efficiency and effectiveness of business processes.
• Ensures appropriate design, maintenance and delivery of training to users of assigned systems.
• Prioritizes, directs and coordinates activities of staff to gather and document requirements, triage and resolve technical problems, and execute project duties, responsibilities and tasks. Confers with staff to provide technical advice and to resolve problems.
• Responsible for ensuring that business systems analysis activities are conducted in compliance with company policies, procedures, standards and guidelines.
• Provides supervision to assigned staff including activities such as hiring, counseling, guiding, training and delivery of disciplinary processes as required. Provides training and guidance and assigns tasks to contractors; provides performance feedback on contractors.

Skills

Leadership

Cross-functional collaboration

Retail experience

Education

Bachelor of Science degree or equivalent

Job description

Petco seeks a senior leader to manage business processes and systems analysis across multiple applications, supporting diverse business units. You will oversee design, maintenance and training delivery while coordinating teams to gather requirements and resolve technical problems.

The role requires a Bachelor of Science degree, 8 years in related areas, and strong leadership to drive cross-functional collaboration.