Senior Pet Services Ops & Projects Lead

Petco Animal Supplies, Inc. (old); San Diego (CA); Sur place; USD 74 000 - 122 000; Plein temps

Résumé du poste

Petco Animal Supplies, Inc. is seeking a Senior Specialist, Pet Services Operations in California to drive grooming and dog training service execution across stores. You will lead cross-functional projects, ensure field readiness for new programs, and maintain SOPs and toolkits for consistency.

You’ll work with Field Ops, Store Ops, Training & Education, Product, Maintenance, and Supply Chain to resolve issues and improve performance, reporting insights via MicroStrategy and Excel.

Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, or a related field.
• 5+ years of experience in project management or operations.
• Experience in pet services (grooming or dog training) or multi-unit retail is preferred.

Responsabilités

• Manage cross-functional projects from planning to execution with milestones.
• Coordinate pilots, product testing, and initiative rollouts with Field Ops and Training teams.
• Track milestones and analyze performance metrics to ensure on-time delivery.
• Maintain and refine service toolkits and SOPs for consistency.
• Coordinate readiness for tool deployment, equipment use, and policy adoption.
• Investigate field inquiries and resolve operational issues in grooming and dog training.
• Facilitate product trials, supply ordering, and vendor communications.
• Monitor supply levels and coordinate with maintenance to avoid downtime.
• Serve as a key connector between Field Ops, Store Ops, and Product teams.
• Evaluate execution timelines with business priorities and capacity.

Connaissances

Project management experience

Grooming operations knowledge

Cross-functional coordination

Effective communication

Detail-oriented

Formation

Bachelor’s degree in Business, Operations, Supply Chain, or a related field

Outils

MicroStrategy

Excel

Description du poste

Petco Animal Supplies, Inc. is seeking a Senior Specialist, Pet Services Operations in California to drive grooming and dog training service execution across stores. You will lead cross-functional projects, ensure field readiness for new programs, and maintain SOPs and toolkits for consistency.

You’ll work with Field Ops, Store Ops, Training & Education, Product, Maintenance, and Supply Chain to resolve issues and improve performance, reporting insights via MicroStrategy and Excel.