Manager, Business Systems Analyst

SCAN; United States; Remote; USD 92,000 - 148,000; Full time

Job summary

Join a mission-driven organization dedicated to improving the lives of older adults across the United States. As a Business Systems Analyst, you will play a pivotal role in evaluating and implementing innovative technologies that enhance service delivery and care management. This position offers a unique opportunity to collaborate with diverse teams, ensuring that technology solutions meet the evolving needs of seniors. With a focus on continuous improvement, you will drive initiatives that lead to better member outcomes while enjoying a supportive and growth-oriented work environment. If you are passionate about making a difference in healthcare, this role is for you.

Benefits

Annual Employee Bonus Program

Robust Wellness Program

Generous Paid-Time-Off (PTO)

401(k) Retirement Saving Plan with Employer Match

Employee Recognition Program

Qualifications

• 5+ years of experience in business requirements methodologies within healthcare.
• Strong background in managing innovation and implementation initiatives.

Responsibilities

• Support technology evaluation and implementation for service delivery.
• Collaborate with stakeholders to define and document business requirements.

Skills

Business Requirements Documentation

Problem Solving

Leadership

Communication

Project Management

Data Analysis

Change Management

Education

Bachelor's Degree

Tools

CRM Platforms

MHK (Scan Case Management Platform)

MS Office

Job description

BUSINESS SYSTEMS ANALYST - Manager, Technology

About SCAN

SCAN Group is a not-for-profit organization dedicated to addressing the needs of older adults in the United States. As the sole corporate member of SCAN Health Plan, a leading non-profit Medicare Advantage provider, we serve over 277,000 members across California, Arizona, Nevada, Texas, and New Mexico. With over 45 years of experience, SCAN is recognized for its expertise in senior healthcare and its commitment to keeping seniors healthy and independent. Our employees are passionate professionals dedicated to supporting aging adults and innovating healthcare solutions. We provide comprehensive training, advanced tools, and opportunities for professional growth, fostering a team environment where expertise is valued and rewarded.

The Job

The Business Systems Analyst supports the Healthcare Services department by identifying technology-driven solutions to business needs, evaluating new technologies, and designing business requirements, enhancements, and processes to facilitate technology implementation. The role involves supporting modules such as Care Management, Utilization Management, Care Coordination, GAD, and Claims within our primary technology platforms. Acting as a liaison, the analyst elicits, analyzes, defines, and documents requirements to resolve business challenges through technology.

You Will

1. Support and oversee projects related to clinical and non-clinical customer service innovation, technology evaluation, and implementation.
2. Develop business requirements for new technological support systems (e.g., telephony, campaign management, CRM, care management platform) to enhance service delivery.
3. Collaborate on evaluating and assessing existing service platforms and business rules to ensure compliance and improve member outcomes, working effectively with internal and external stakeholders.
4. Design current and future state processes, evaluate new technologies for business fit, and manage project plans to meet milestones and KPIs.
5. Lead program efforts for system integrations with platforms such as CRM, telephony, AI technologies, and care management tools, ensuring alignment with SCAN’s vision.
6. Capture and document functional and technical requirements, producing specifications like BRDs, user stories, and data models.
7. Assist in preparing departmental budgets, program evaluations, and management presentations.
8. Recruit, hire, and develop staff, providing coaching and performance feedback.
9. Deeply understand the people, processes, technologies, and data within the care coordination and management platforms and broader organization.

Qualifications

• Bachelor’s Degree or equivalent experience
• Minimum 5 years’ experience with internet, intranet, extranet, EDI, and client/server architectures
• Minimum 5 years’ experience creating business requirements documents (BRD, FDD, RTM, EPIC, User Stories)
• At least 5 years’ experience applying business requirements methodologies (business process flows, UML, use case models) in healthcare clinical operations
• Experience with large-scale change management initiatives preferred
• Familiarity with MHK (Scan Case Management Platform) FAST
• CRM platform experience preferred
• Proven ability to coordinate diverse teams to achieve program success
• Strong leadership, problem-solving, communication, and interpersonal skills
• Outcome-oriented, creative, and iterative thinker with strong problem-solving skills
• Self-motivated, quality and service focused, capable of working independently
• Excellent planning, critical thinking, and organizational skills; ability to prioritize multiple tasks
• Strong data orientation with ability to incorporate Diversity, Equity, and Inclusion goals
• Proven success in managing innovation and technology implementation initiatives
• Experience documenting business, technology, and data requirements
• Strong program management skills, utilizing analytics and user research
• Excellent interpersonal, presentation, and communication skills; proficient in MS Office

What’s in it for you?

• Salary range: $92,400 - $147,800 annually
• Remote work aligned with Pacific Time Business Hours
• Annual bonus, wellness program, generous PTO, 401(k) with employer match, employee recognition, and impactful work environment

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Project Management

Industries

• Medical Practices, Hospitals, and Healthcare