Manager, Business Process Improvement and VOS

Vertiv Corporation; Westerville (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Vertiv, headquartered in Westerville, Ohio, seeks a Manager of Business Process Improvement & VOS to own small- to medium-scale improvement initiatives across OTC/PTP/NPDI/SIOP and Services in the Americas. You will lead cross-functional workshops, partner with IT for system implementations, and drive data-driven decision making.

The role requires 8–10 years in PM or related processes, strong English communication, and experience in international settings. Travel up to 10% is noted.

Qualifications

• Bachelor’s degree or equivalent in business, engineering or related field.
• PM certifications (PMP, CSM, Lean Six Sigma) are a plus.
• 8–10 years’ experience in project management or related processes (OTC, PTP, NPDI, SIOP, Services).
• Experience in international and culturally diverse organizations.

Responsibilities

• End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects.
• Lead value stream and process mapping workshops.
• Prepare flowcharts and reporting packages.
• Perform root cause analysis.
• Identify AI and automation opportunities.
• Facilitate cross-functional sessions with IT and business leaders.
• Plan change management communications and training.

Skills

Project management

Cross-functional collaboration

Analytical thinking

Effective communication

Problem solving

Data analysis

Education

Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline

PM certifications (PMP, CSM, Lean Six Sigma Black Belt)

Tools

Oracle ERP

Microsoft Office

Agile

Job description

POSITION SUMMARY

The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region. The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.

RESPONSIBILITIES

• Process Breadth:
  
  
  
  • Orients quickly in unfamiliar processes
  
  
  • Calibrates learning depth to the problem
  
  
  • Knows when to lean on SMEs vs. invest in going deeper
  
  
  • Exposure to 2+ process areas
  
  
  
  


• Project Ownership:
  
  
  
  • End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects
  
  
  • Significant contributor on medium projects
  
  
  • Lead value stream and process mapping workshops
  
  
  • Prepare flowcharts and reporting packages
  
  
  • Perform root cause analysis
  
  
  • Identify AI and automation opportunities
  
  
  
  


• Stakeholder Management:
  
  
  
  • Comfortable with L2-sponsored stakeholders
  
  
  • Can facilitate cross-functional working sessions independently
  
  
  • Partner with IT for system and tool implementations
  
  
  • Partner with business leaders on policies and procedures
  
  
  • Liaise with Learning and Development
  
  
  • Plans change management communications
  
  
  • Executes training
  
  
  
  


• Problem Complexity:
  
  
  
  • Moderately complex
  
  
  • Multi-variable problems
  
  
  • Identifies root cause and structures solutions independently
  
  
  
  


• People & Team Impact:
  
  
  
  • Holds team to commitments
  
  
  • Demonstrates Vertiv Behaviors
  
  
  
  


• Tools & Methods:
  
  
  
  • Selects appropriate CI methods for context
  
  
  • Leverages data tools to support decision-making
  
  
  • Utilize VOS governance to plan, facilitate, and manage BPI initiatives
  
  
  • Create and maintain projects in ServiceNow
  
  
  
  

QUALIFICATIONS

• Education:
  
  
  
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
  
  
  • Intermediate knowledge in all areas of project planning, development, management, and implementation.
  
  
  • Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.
  
  
  
  


• Work Experience:
  
  
  
  • 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
  
  
  • Experience in an international and culturally diverse organization.
  
  
  
  


• Communication Skills:
  
  
  
  • Strong written and verbal communication skills in English; other languages are a plus.
  
  
  • Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
  
  
  
  


• Analytical Skills:
  
  
  
  • Ability to analyze data, make informed decisions, and solve complex problems.
  
  
  • Good attention to detail.
  
  
  
  


• Technical Skills:
  
  
  
  • Intermediate experience with ERP financial applications (Oracle preferred).
  
  
  • Proficient in Microsoft Office Suite.
  
  
  • Project management experience and familiarity with Agile process improvement.
  
  
  
  

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

TRAVEL REQUIREMENTS

10% travel required.

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength

VERTIV BEHAVIORS Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]