Manager, Business Process Engineering

Carex Consulting Group; Madison (WI); On-site; Full time

Job summary

A health consulting firm is seeking a Manager of Business Process Engineering to lead process improvement initiatives in a hybrid role based in Madison, WI. The ideal candidate will have over 7 years of experience in business process management, be Lean Six Sigma Black Belt certified, and possess deep expertise in the healthcare payer industry. This position involves managing cross-functional teams, implementing operational improvements, and applying change management principles.

Qualifications

• 7+ years of experience in Business Process Management, Business Analytics, or related areas.
• Lean Six Sigma Black Belt certification with 7+ years of applied experience.
• Experience supervising and developing Business Process Consultants.

Responsibilities

• Lead and manage end to end process improvement initiatives.
• Collaborate with teams to document, evaluate, and redesign workflows.
• Supervise Business Process Consultants and provide ongoing coaching.

Skills

Lean Six Sigma methodologies

Business Process Management

Healthcare payer industry expertise

Project Management

Cross functional leadership

Change management

Communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Teams

Visio

Smartsheet

SharePoint

PowerPoint

Job description

Manager of Business Process Engineering (Health Plan/Payer and/or Healthcare)

Manager, Business Process Engineering (Contract To Hire) - Hybrid in Madison, WI. Apply now for this opportunity at Carex! Carex is partnering with a Healthcare/Insurance industry partner to find a skilled Manager of Business Process Engineering (Health Plan/Payer and/or Healthcare) for a contract-to-hire opportunity. This is a highly collaborative, hybrid role requiring regular onsite presence (3+ days/week) in either Minnetonka, MN or Madison, WI.

Summary

This leadership position plays a critical role in advancing enterprise-wide continuous improvement efforts within key Value Streams. The Business Process Manager will work alongside Business Consultants and cross functional stakeholders to evaluate, document, and optimize end to end business processes. With a strong focus on Lean Six Sigma principles, this role ensures the successful implementation and long term adoption of improvements, requiring deep experience in organizational change management, project execution, and business operations.

What You'll Do

• Lead and manage end to end process improvement initiatives using Lean Six Sigma methodologies.
• Collaborate with cross functional teams, vendors, and leaders to document, evaluate, and redesign operational workflows.
• Transition process improvement strategies into actionable implementations with measurable outcomes.
• Supervise Business Process Consultants and provide ongoing coaching and development.
• Maintain a focus on continuous improvement across seven key Value Streams, each supported by business consulting teams.
• Apply change management principles to ensure new processes are effectively adopted and sustained.
• Actively contribute to the migration and optimization of platforms and systems, including possible Healthrules or Cosmos transitions.
• Utilize tools such as Value Stream Mapping, Kaizen events, A3, FMEA, and Kanban boards to guide improvement efforts.
• Coordinate cross functional team efforts from conception through successful execution and implementation.

What You'll Bring

• Bachelor's degree or equivalent experience in a relevant field.
• 7+ years of experience in Business Process Management, Business Analytics, Project/Program Management, or related areas.
• Deep expertise in the healthcare payer industry with 7+ years of experience.
• Lean Six Sigma Black Belt certification with 7+ years of applied experience.
• Experience with platform migrations.
• Demonstrated ability to lead large, complex, cross functional teams.
• Experience supervising and developing Business Process Consultants.
• Familiarity with Healthrules and/or Cosmos platforms preferred.
• Proven ability to drive work hands on with a strong execution mindset.
• Proficiency in tools such as Microsoft Teams, Visio, Smartsheet, SharePoint, and PowerPoint.
• Experience working across both business and technology teams to design and implement future state solutions.
• Strong communication skills and experience presenting to diverse audiences.
• Familiarity with Agile methodologies and change management practices is a plus.

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.