Manager, Business Process Engineering

Medica Services Company LLC; Minnetonka (MN); Hybrid; USD 113,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Job summary

Medica is a nonprofit health plan serving communities in Minnesota and beyond. The Manager, Business Process Engineering leads cross-functional process improvement initiatives, coaches Kaizen events, and collaborates with vendors and staff to design optimized business processes.

The role emphasizes Lean Six Sigma mastery, data-driven performance metrics, and organizational change management. The position is office-based in Minnetonka, MN with hybrid work expectations and a total rewards package,

Qualifications

• Bachelor's degree or equivalent in related field; 7+ years in continuous improvement, BPM, health plan ops.
• Mastery over Lean Six Sigma concepts and tools including Kaizen, A3, Kanban, 5 Whys, FMEA, Control Plans.
• Experience creating enterprise operating performance metrics and dashboards.
• Proven leadership across large cross-functional teams.
• Continuous improvement and implementation experience in health plan operations.
• PMI-PMP certification preferred.

Responsibilities

• Lead cross-functional teams to design and implement optimized business processes.
• Coach Kaizen events and workshops to rapidly solve problems.
• Collaborate with vendors and employees at all levels to achieve goals.
• Develop and implement enterprise performance metrics and dashboards.
• Drive Lean Six Sigma initiatives to improve member experience and service delivery.

Skills

Lean Six Sigma

Kaizen events

Project management

Cross-functional leadership

Data dashboards

Healthcare operations

Education

Bachelor's degree or equivalent

PMI-PMP certification preferred

Tools

Microsoft Teams

Visio

Smartsheet

PowerPoint

SharePoint

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Manager, Business Process Engineering

• Posted on October 20, 2026

Locations

• Hybrid
• Shared Function
• Full-Time
• Requisition #: MANAG006350

Description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that mattermost for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm, and every member feels valued.

We have adopted an integrated approach to Lean Six Sigma as a problem-solving and performance improvement program. Our team analyses, optimizes, and designs end-to-end business processes and underlying systems through the application of Lean principles. Manager, Business Process Engineering plays a key leadership role in collaborating closely with cross-functional leaders, vendors and employees, at all levels, using skills in project management, Lean Six Sigma methodology and organizational change management (OCM). Additionally, the position facilitates or coaches Kaizen events and Workshops to quickly solve complex business problems and design optimized business processes to enhance experience and deliver on our commitments to our members. Also, will perform other duties as assigned.

Required Qualifications

• Bachelor's degree or equivalent experience in related field, plus 7+ years of related work experience beyond degree within continuous improvement, Business Process Management (BPM), health plan operations, etc.
• Mastery over all Lean Six Sigma concepts and tools including, Kaizen events, A3, Kanban boards, 5 Whys, FMEA, Control Plans etc.
• Experience creating and implementing enterprise operating performance metrics and dashboards
• Proven leadership ability across large cross functional teams required
• Continuous improvement and implementation experience required
• Health Plan/Payer and/or Healthcare operations experience required

Required License/Certification

• PMI-PMP certification preferred

Skills and Abilities

• Client focused program, project, and process management experience including operational and cross-functional workflow optimization
• Proven ability to implement cross-functional performance metrics and dashboards
• Proven ability to formulate content and present clearly both internally and externally
• Experience facilitating or coaching Kaizen events
• Experience creating, building, and leading cross functional teams from conception through implementation
• Advanced level of proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint & SharePoint

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average at least 3 days per week.

The full salary grade for this position is $113,400 - $194,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $113,400 - $170,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities