Manager, Business Intelligence Engineering, Amazon Customer Service

Amazon; Seattle (WA); On-site; USD 129,000 - 224,000; Full time

Job summary

An established industry player is seeking a passionate Manager of Business Intelligence Engineering to lead a dynamic team focused on leveraging data to enhance customer experiences. This role offers the opportunity to innovate across the BI landscape, from data ingestion to automated reporting. The ideal candidate will thrive in a collaborative environment, driving impactful business decisions through analytical rigor. Join a team that values inclusion and empowers its members to achieve substantial career growth while making a difference on a global scale.

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Qualifications

• 7+ years of experience in business intelligence and analytics.
• 5+ years managing a BI or analytics team.
• In-depth knowledge of data sources and reporting best practices.

Responsibilities

• Lead a team to build scalable solutions for metrics and reports.
• Use data analysis to drive business decisions.
• Collaborate with multiple teams to understand data needs.

Skills

Business Intelligence

Data Analysis

SQL

ETL

Data Visualization

Statistical Software (R, Python)

Education

Bachelor's Degree

Master's Degree

Tools

Tableau

Quicksight

SAS

Matlab

Job description

Manager, Business Intelligence Engineering, Amazon Customer Service

Join to apply for the Manager, Business Intelligence Engineering, Amazon Customer Service role at Amazon

Manager, Business Intelligence Engineering, Amazon Customer Service

1 week ago Be among the first 25 applicants

Join to apply for the Manager, Business Intelligence Engineering, Amazon Customer Service role at Amazon

Description

Amazon is seeking a candidate who is passionate about leveraging data to deliver actionable insights that will impact business decisions to improve customer experience within the Global Customer Service Concessions Team. The Global Concessions Team focuses on systematically identifying and eliminating defects leading to returns and egregious experiences for customers across different marketplaces. We do this through regional programs and working with resolver teams around the world.

Description

Amazon is seeking a candidate who is passionate about leveraging data to deliver actionable insights that will impact business decisions to improve customer experience within the Global Customer Service Concessions Team. The Global Concessions Team focuses on systematically identifying and eliminating defects leading to returns and egregious experiences for customers across different marketplaces. We do this through regional programs and working with resolver teams around the world.

In Concessions we embrace our differences and are committed to furthering our culture of inclusion. We do this by attracting, developing, and retaining amazing talent from diverse backgrounds.

We are looking for an individual who is curious, motivated, and able to work effectively with diverse peers; someone who will amplify the positive and inclusive team culture we’ve been building.

Key job responsibilities

As a Manager, Business Intelligence Engineer (BIE) on the Amazon Stores Customer Service (CS) Concessions Team you will be responsible to lead a seasoned group of BIEs to build solutions that are accurate, reliable, and accessible.

You will have an opportunity to participate and innovate across the BI landscape, starting from data ingestion, storage, processing, and automated self-serve reporting. You will partner closely with business, finance and product teams from customer service, operations teams and stakeholders from Returns, as well as the Recommerce and Sustainability organization to understand their data needs and draft a vision for a next generation reporting solution ensuring business users are able to answer hard questions with real data. You will educate and train customers to self-serve data, present data in new forms, explore reporting options, and innovate. You will participate in business reviews and new initiatives. You will enable your team to identify and help close gaps , as well as predict up-and-coming data needs when participating in discussions about new products or features.

Your Responsibilities Will Include

• Own the design, development, and maintenance of scalable solutions for ongoing metrics, reports, analyses, dashboards, etc. to support analytical and business needs.
• Use analytical and statistical rigor to answer business questions and drive business decisions.
• Find and create ways to measure the customer experience to drive business outcomes.
• Have in-depth knowledge of the data available in your area of expertise.
• Recognize and adopt best practices in reporting and analysis: data integrity, design, analysis, validation, and documentation.
• Recommend and lead projects that improves back-end data sources for increased accuracy and simplicity.
  
  

A day in the life

A successful BIE Manager will be highly collaborative and organized, capable of prioritizing multiple deliverables and effectively communicating any progress and/or blockers. You should feel comfortable working across multiple data-sources, and be capable of participating in and understanding how multiple systems communicate information to one another.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
  
  

About The Team

We are a group that has fun at work, cares about the impact of our products, and is not just focused on the bottom line. Our growing team has the rare opportunity of directly impacting the customer experience by generating insights that improve supply chain efficiencies. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed to achieve substantial career growth. Come join us and innovate with the Amazon Stores Customer Services, Concessions BI Team!

Basic Qualifications

• 7+ years of business intelligence and analytics experience
• 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience
• Experience with SQL
• Experience with ETL
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software
  
  

Preferred Qualifications

• 4+ years of working with very large data warehousing environment experience
• 10+ years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,100/year in our lowest geographic market up to $223,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2939385

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Analyst, and Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Amazon by 2x

Sign in to set job alerts for “Business Intelligence Manager” roles.

Manager, Business Intelligence Engineering

Business Intelligence Manager, WW Ops Sustainability

Sr Business Analysis Manager, Media Analytics and Attribution

Senior Business Operations & Analytics Manager, B2B

Manager, Power BI Data Analytics and Visualization

Seattle, WA $167,239.00-$218,561.00 1 day ago

Sr. Manager of Data and Customer Marketing Analytics

Seattle, WA $110,500.00-$165,800.00 3 days ago

Business Operations Manager, Data, Developer and AI Infrastructure

Bellevue, WA $174,000.00-$242,000.00 2 weeks ago

Bothell, WA $100,000.00-$135,000.00 2 weeks ago

Bellevue, WA $173,000.00-$242,000.00 2 weeks ago

Business Operations Manager, Data, Developer and AI Infrastructure

Bellevue, WA $145,000.00-$204,000.00 2 weeks ago

Seattle, WA $173,000.00-$242,000.00 2 weeks ago

Seattle, WA $184,000.00-$253,000.00 1 week ago

Data Engineering Manager, Analytics (Monetization)

Bellevue, WA $173,000.00-$242,000.00 2 weeks ago

Senior Manager, Revenue Operations Analytics

Sr Business Analysis Manager, Financial Services

Bellevue, WA $173,000.00-$242,000.00 2 weeks ago

Technical Program Manager II, Big Data & Analytics, Google Research

Senior Manager, Product Management Data and Analytics AdTech

Manager, Product Management - Data & Insights

Seattle, WA $166,000.00-$302,500.00 6 days ago

Sr Marketing Manager - Analytics, Amazon Flex

Manager, Ads & Promotions Analytics - Strategy & Operations

Sr Manager, TFB Marketing Performance Analytics | Product & Channel |

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.