Manager, Business Applications Support & Service Delivery

SunStream Business Services

Saint Paul (MN)

On-site

USD 95,000 - 150,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off & flexible work options

Job summary

SunStream Business Services is seeking a Manager, Business Applications Support to lead the team delivering and improving business applications for Farm Credit associations and the Funding Bank. You will partner with business, Product, IT, and vendor teams to ensure reliable, well-supported applications that meet client needs.

The role focuses on leadership for functional support, tax reporting processes, vendor management, and platform transitions, driving operational efficiency, client

Qualifications

Bachelor’s degree or higher in IT, business, finance, or related field.
5 years+ experience in application support, financial accounting, data analytics, or loan accounting.
Experience with IT service management (ITIL) practices and vendor coordination.

Responsibilities

Lead functional application support and ensure timely issue resolution.
Oversee production processes including batch processing and tax reporting.
Drive service levels, metrics, and continuous improvement; ensure audit readiness.

Skills

People leadership

ITIL/ITSM practices

Vendor management

Jira Service Management (JSM)

Education

Bachelor’s degree in information technology, business administration, finance, or related field

Tools

Jira Service Management (JSM)

Job description

The role focuses on leadership for functional support, tax reporting processes, vendor management, and platform transitions, driving operational efficiency, client

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