Head of Business Applications Support

SunStream Business Services; United States; On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Learning & development budget

Flexible time off

Job summary

SunStream Business Services is seeking a Manager, Business Applications Support to lead the delivery and continuous improvement of critical business applications used by Farm Credit associations and the Funding Bank.

You will oversee a team of analysts, partner with Product, IT, and vendors, and drive service excellence, operational efficiency, and audit readiness across client-facing and back-office processes.

Qualifications

• Bachelor’s degree required in IT, business, finance or related field.
• 5 years of related experience in application support, financial accounting, data analytics or loan accounting.
• Leadership experience preferred.
• Experience with service desk tools and ITSM practices, including incident, problem, and change management, such as Jira Service Management (JSM).
• General ledger and reporting applications experience.
• Experience with core banking or loan servicing systems, such as Fiserv DNA, preferred.
• Experience managing vendors, contracts, and third-party support relationships preferred.
• Farm Credit or agricultural lending experience preferred.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Lead the delivery of high‑quality functional application support and ensure timely resolution of issues.
• Oversee production processes including batch processing, credit bureau reporting, customer correspondence, and tax form generation.
• Own product management for customer correspondence and year-end tax reporting with clients, Product, and vendors.
• Establish service levels, metrics, and continuous improvement initiatives.
• Drive root cause analysis, process optimization, and audit readiness including ICFR controls.
• Lead, develop, and coach a team of analysts and contractors.
• Set performance expectations and foster accountability and collaboration.
• Manage staffing and resource planning to meet business objectives.
• Serve as primary escalation point for application support and align services with client needs.
• Communicate performance trends and improvement opportunities to stakeholders.
• Collaborate with Service Desk, Product, IT, Security and vendors to resolve issues.

Skills

Leadership

Vendor management

ITIL practices

General ledger

JSM experience

Education

Bachelor's degree in information technology, business administration, finance, or related field

Tools

Jira Service Management

FISERV DNA

Job description

SunStream Business Services is seeking a Manager, Business Applications Support to lead the delivery and continuous improvement of critical business applications used by Farm Credit associations and the Funding Bank.

You will oversee a team of analysts, partner with Product, IT, and vendors, and drive service excellence, operational efficiency, and audit readiness across client-facing and back-office processes.