Manager, Business Applications & Service Delivery

Farm Credit Careers; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis…

Tax-advantaged healthcare accounts

401(k) plan with generous employer map

Income protection benefits

Individual learning & development budg

Robust time off plans and workplace…

Job summary

SunStream Business Services seeks a Manager, Business Applications Support to lead the delivery and improvement of business applications for Farm Credit associations and the Funding Bank. You will manage a team, coordinate with Product, IT, and vendors, and ensure reliable, well-supported applications aligned with client needs.

The role requires a bachelor’s degree, 5+ years in application support or related fields, and ITIL/JSM experience.

Qualifications

• Bachelor’s degree in information technology, business administration, finance, or related field.
• 5 years of related experience in application support, financial accounting, data analytics or loan accounting.
• Leadership experience preferred.
• Experience with service desk tools and IT service management (ITIL) practices, including incident, problem, and change management, such as Jira Service Management (JSM).
• General ledger and reporting applications experience.
• Experience with core banking or loan servicing systems, such as Fiserv DNA, preferred.
• Experience managing vendors, contracts, and third-party support relationships preferred.
• Farm Credit or agricultural lending experience preferred.

Responsibilities

• Lead the delivery of high-quality functional application support, ensuring timely resolution of configuration, data, and processing issues.
• Oversee critical production processes, including batch processing, credit bureau reporting, customer correspondence, and tax form generation.
• Own product management for customer correspondence and year-end tax reporting, partnering with clients, Product, and vendors to meet business and regulatory requirements.
• Establish and monitor service levels, performance metrics, and continuous improvement initiatives.
• Drive root cause analysis, process optimization, documentation standards, and audit readiness, including ICFR controls.
• Lead, develop, and coach a team of business applications analysts and contractors.
• Establish clear ownership and cross-training to ensure application support coverage and continuity.
• Set performance expectations and foster a culture of accountability, collaboration, and customer focus.
• Manage staffing, resource planning, and team development to support business objectives.
• Serve as the primary escalation point for application support and ensure a positive client experience.
• Partner with business leaders, Customer Success, and Account Management teams to align support services with client needs.
• Communicate application performance, trends, risks, and improvement opportunities to stakeholders.
• Collaborate with Service Desk, Product, IT, Security, and development teams to resolve issues and support application performance.
• Manage key vendor relationships, including print and mail and tax reporting providers, ensuring service quality and accountability.
• Lead support readiness for application enhancements, upgrades, conversions, and platform transitions.
• Translate client feedback and support trends into recommendations that improve products, processes, and service delivery.

Skills

Leadership

ITIL practices

Vendor management

Stakeholder communication

Data analytics

Education

Bachelor’s degree in information technology, business administration, finance, or related field

Tools

Jira Service Management (JSM)

Core banking systems (Fiserv DNA)

Data analytics tools

Job description

SunStream Business Services seeks a Manager, Business Applications Support to lead the delivery and improvement of business applications for Farm Credit associations and the Funding Bank. You will manage a team, coordinate with Product, IT, and vendors, and ensure reliable, well-supported applications aligned with client needs.

The role requires a bachelor’s degree, 5+ years in application support or related fields, and ITIL/JSM experience.