Manager Bronze Marker Operations

Service Corporation International; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Service Corporation International is seeking a department manager to oversee Bronze Marker operations, ensuring policy adherence and high productivity. You will set KPIs, manage customer needs, and guide a team in a fast-paced environment.

The role emphasizes team development, training, and collaboration across functions to improve tools and processes, with involvement in budgeting and special projects as necessary.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• 4+ years of applicable operations management experience.
• 2+ years of customer service experience.
• 2+ years of supervisory experience.
• Philosophy of process improvement and quality control.

Responsibilities

• Recommend, implement, and ensure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations.
• Establish production KPIs and conduct quality assessments to meet productivity targets and deliver excellent customer service.
• Lead, motivate, and support team within a time-sensitive environment.
• Plan, assign, and direct work of the team; troubleshoot escalated issues.
• Collaborate with cross-functional teams to improve proprietary tools and systems.
• Assist in budgeting and special projects as needed.

Skills

People management

Operations management

Customer service

Process improvement

Communication

Education

Bachelor's degree in Business Administration

Tools

MS Office

Microsoft Excel

Job description

JOB RESPONSIBILITIES

Department Management Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations. Establish production KPIs and conduct quality assessments to achieve productivity targets, eliminate errors, and deliver excellent customer service Manage needs of internal and external customers Work closely with location management and other field associates to ensure customers’ needs are met effectively Lead, motivate, and support team within a time-sensitive environment Plan, assign, and direct work of the team Troubleshoot and resolve escalated issues for the Department Collaborate with cross-functional teams to improve proprietary tools and systems Work with leader on business initiatives, budgeting and other special projects when needed This is not intended to be an all-inclusive list of the essential functions or duties related to this job

People Development

Responsible for the hiring, development and career pathing for all team members Ensure proper training and education so associates can be successful in their roles Establish professional relationship with team to drive strategic business initiatives Effectively and efficiently address concerns, conflicts and scheduling needs

MINIMUM Requirements

Education High school diploma or equivalent Bachelor’s degree in Business Administration or related field preferred Experience Four (4) years applicable work experience in managing operations Two (2) years customer service experience required Two (2) years supervisory experience required Funeral industry experience preferred Knowledge, Skills and Abilities Efficient team management skills Good knowledge of operations management Strong knowledge of process improvement Highly detail oriented with a careful eye for quality control Advanced Microsoft skills a plus Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups Excellent critical thinking and problem solving skills Diplomacy and influence skills, conflict management skills

Work CONDITIONS

Work Environment Work indoors during all seasons and weather conditions Comply with Corporate dress code policy Work Postures Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours Working beyond “standard” hours as the need arises

Travel up to 5%

Postal Code: 77019

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Houston

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.