Funeral Home Manager

Service Corporation International; El Paso (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Service Corporation International’s El Paso funeral home seeks an experienced Operations Manager to oversee daily operations, drive profitability, and lead staff to deliver exceptional service to families.

You will plan, budget, supervise licensed staff, and direct funeral arrangements while maintaining regulatory compliance and ensuring smooth service delivery for the community.

Qualifications

• Education requirements include high school diploma or equivalent; technical diploma preferred.
• Bachelor’s degree in Mortuary Science or related field may be required by state law.
• Funeral director license may be required by state board.

Responsibilities

• Oversee daily operations of a single Funeral Home location and ensure profitable case volume growth.
• Develop annual business plans, budgets, and monitor financial performance against targets.
• Lead and develop staff, manage scheduling, and ensure compliance with regulations and policies.
• Coordinate funeral arrangements, ceremonies, and bereavement services with families and staff.
• Engage with the community to promote services and uphold company standards.

Skills

Leadership

Staff development

Financial acumen

Communication

Public speaking

Customer service

Problem solving

Team collaboration

Education

High school diploma or equivalent

Technical diploma in Funeral Services or Mortuary Science

Bachelor’s degree in Mortuary Science or related field

Tools

MS Office Suite

HMIS

InfoPort

CarePoint

Job description

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Financial Management

Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans. Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals. Approve expenditures and invoices. Manage overtime to an acceptable expense.

Operations

Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies. Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions. Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

Funeral Arrangements & Directing

May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products. May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

Leadership and People Development

Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements. Build effective business relationships across the organizations

Minimum Requirements

Education High school diploma or equivalent Technical diploma in Funeral Services or Mortuary Science preferred Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

Certification/License Funeral Director license as required by state/province law and as prescribed by each state board

Experience At least five (5) years’ industry experience with increasing responsibilities At least two (2) years’ experience guiding staff and communicating expectations Prior experience managing people a preferred Budgeting and expense control experience preferred

Knowledge, Skills and Abilities Ability to work evenings and weekends Conversant in industry and financial acumen Proficient in MS Office suite Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues Leadership skills and the desire to manage people Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations. Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated Professional written and verbal communication skills including public speaking, collaboration, and negotiation Proficient working knowledge of HMIS, InfoPort, and CarePoint Proficient MS Office Suite skills Ability to work nights and weekends

Postal Code: 79938 Category (Portal Searching): Operations Job Location: US-TX - El Paso

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.