Administrative Assistant

Service Corporation International; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International in Houston, TX is seeking an administrative assistant to provide support to funeral home, cemetery, crematory operations and related facilities. You will schedule meetings, draft memos, transcribe notes, prepare invoices, and assist with special projects while maintaining sensitivity to grieving families.

The role requires strong MS Office skills, excellent communication, and the ability to work weekends in a fast-paced environment.

Qualifications

• Education: High School or equivalent.
• Experience: 1 - 2 years in an office clerical or customer service capacity.
• Knowledge: MUST BE AVAILABLE TO WORK WEEKENDS.
• Knowledge: Familiar with MS Office Suite.

Responsibilities

• Provides administrative support to funeral home, cemetery, crematory or combo of facilities.
• Builds and verifies at-need charts and processes.
• Greets families and communicates needs to staff.
• Prepares and processes payments, invoices and contracts.
• Maintains schedules, reports and documents.

Skills

Customer service

Communication skills

Organization skills

Confidentiality

Education

High School diploma or equivalent

Tools

MS Office

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses. MUST BE AVAILABLE TO WORK WEEKENDS

JOB RESPONSIBILITIES

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Prepares marker monument placement paperwork
• Designs memorials
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Oversees the processing of installation orders to grounds and maintenance departments
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Prepares and processes Veteran's Paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Orders office supplies
• Processes accounts payable transactions
• Assists Sales leadership and Family Service Counselors as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships

MINIMUM REQUIREMENTS

• Education: High School or equivalent
• Experience: 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience: working in a customer-focused and fast-paced professional environment required
• Knowledge, Skills & Abilities: MUST BE AVAILABLE TO WORK WEEKENDS
• Knowledge, Skills & Abilities: Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• Knowledge, Skills & Abilities: MS Office Suite experience preferred
• Knowledge, Skills & Abilities: Basic mathematics skills required
• Knowledge, Skills & Abilities: Good verbal and written communication skills
• Knowledge, Skills & Abilities: Strong organizational skills and detail oriented
• Knowledge, Skills & Abilities: High level of compassion and integrity
• Knowledge, Skills & Abilities: Ability to maintain confidentiality

Job Location: US-TX - Houston

Postal Code: 77077

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.