Bronze Project Support Specialist

Service Corporation International; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Service Corporation International in Houston is seeking a qualified administrative professional to provide project support for corporate and field initiatives, research and resolve daily issues, and help implement program improvements.

You will liaise between the corporate office, field and vendors, assist in defining requirements, tracking KPIs, and developing Excel-based analyses, ensuring accuracy and timely delivery.

Qualifications

• Education: Business Degree Preferred
• Experience: Four (2) years of applicable work experience

Responsibilities

• Project Support for high-priority initiatives across corporate and field teams
• Interact with other corporate departments to manage data flow and deadlines
• Respond to location customer requests
• Assist in creating and implementing improvements to processes and policies
• Assist with production issues, discrepancies and challenges
• Provide operational feedback and resolutions on initiatives
• Support in defining, measuring and tracking KPIs to drive performance
• Develop, implement and assist with Excel analyses

Skills

Detail oriented

Verbal and written communication

Project management

Time management

Education

Business Degree Preferred

Tools

Microsoft Word

Microsoft PowerPoint

Outlook

Excel

Job description

Our associates celebrate lives. We celebrate our associates. Provides project support for corporate and field initiatives by researching, monitoring and resolving daily issues to ensure successful program implementation. Provide high level support to Bronze Operations management with current processes and identifying continuous process improvement initiatives to streamline daily tasks. Acts as liaison between corporate office, field and vendor to ensure initiatives are successful. Serves as example in performing high quality, detailed work with accuracy and efficiency on a daily basis. Maintains professionalism when interacting with team, location staff and other organizational groups. Lead initiatives for new technology and supporting the reimagine goals. Review Bronze Cemetery Operations standards and practices for opportunities to improve.

JOB RESPONSIBILITIES

• Project Support
• Works with Bronze Cemetery Operations Manager to complete high-priority projects and interacts with other corporate departments to manage data flow and deadlines
• Research and respond to location customer requests
• Assists in creating and implementing improvement solutions to existing processes as well as corporate driven policies and procedures related to field operations
• Assist with bronze production issues, discrepancies and challenges
• Provides operational feedback and resolutions on various corporate and field initiatives by recognizing and anticipating potential issues with locations
• Provides analytical and special project support to Bronze Operations Support Team
• Assists in defining, measuring and tracking key performance indicators to drive and support the operations projects, team and location performance metrics
• Define requirements, measure progress and drive for results on multiple initiatives
• Develop, implement and assist with analysis and spreadsheet (Excel)

EDUCATION/EXPERIENCE/MINIMUM Requirements

Education: Business Degree Preferred Experience: Four (2) years of applicable work experience

Knowledge, Skills & Abilities

• Strong computer skills with proficiency in Microsoft Word, PowerPoint and Outlook
• Intermediate Excel skills (data analysis and metric reporting)
• Ability to travel less than 15%
• Highly detail oriented with a careful eye for quality control and presentation of work
• Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
• Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups
• Project management skills a plus

Work Environment

When considering the work environment associated with this job, the following factors may apply: Work indoors and outdoors during all seasons and weather conditions Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families.

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond “standard” hours as the need arises

Postal Code: 77019

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Houston

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.