Manager Breast Care Center

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 110,000 - 165,000; Full time

Job summary

Cape Cod Hospital in Hyannis, MA seeks a Breast Care Center Manager to provide clinical and administrative leadership across Cape Cod Healthcare’s breast care programs. You will drive standardized, evidence-based processes and ensure coordination with breast surgeons and external departments to optimize patient care.

The role emphasizes safety culture, staff development, policy development, and adherence to MQSA/ACR/JCAHO requirements, guiding continuous improvement and patient outcomes.

Qualifications

• Bachelors degree in healthcare management or equivalent combination of education and experience.
• ARRT certification by the American Registry of Radiologic Technologists.
• 5-7 years of experience in Women’s Imaging.
• Master’s degree preferred.
• Strong analytical and financial skills.
• Ability to organize, direct and lead teams.
• Ability to manage multiple projects simultaneously.
• Strong oral and written communication skills.
• Excellent customer service and track record.
• Knowledge of ACR, state and MQSA regulations.

Responsibilities

• Provides clinical leadership and administrative oversight to all staff for all Breast Care Centers within Cape Cod Healthcare.
• Develops standardized processes based on evidence and promotes a culture of safety.
• Ensures processes are in place to seamlessly care for patients with the breast surgeons.
• Coordinates patient care with external departments including PCP, ER, Medical Oncology, and Surgical Department.
• Promotes an environment that facilitates professional growth and competency.
• Develops, standardizes, reviews, and updates protocols and procedures with physician leadership.
• Leads educational program development and goal setting for staff.
• Leads change management and adoption of new behaviors and processes.
• Applies knowledge to determine project strategies related to staff competency, new programs, and research.
• Collaborates with executive leadership on corrective action plans and investigations as needed.
• Identifies learning needs and develops programs for patient education.
• Maintains compliance with NAPBC, ACR, MQSA, Joint Commission and state/federal regulations.

Skills

Analytical skills

Financial skills

Leadership

Project management

Communication skills

Customer service

Education

Bachelor's degree in healthcare management

Master’s degree

Job description

Purpose of Position:

The Breast Care Center Manager, in cooperation with the Breast Center Medical Director(s) and the Executive Director of Radiology, will facilitate a timely, integrated and coordinated approach to the care of patients coming to the Breast Center for procedures, evaluations and consultations. The Manager provides clinical, technical, operational and administrative leadership to the Breast Imaging department through interactions with clinical staff, support and technical staff, Radiologists, external departments and others as necessary. This includes working with staff in these respective areas to develop, organize and integrate all clinical and community programs to form the organization's continuum of care. This position is responsible for all regulatory requirements, including JC, ACR, DPH, and MQSA. This position is responsible for all regulatory requirements including JC, ACR, DPH and MQSA.

Description

• Provides clinical leadership and administrative oversight to all staff for all Breast Care Centers within Cape Cod Healthcare
• Develops standardized processes based on evidence and promotes a culture of safety within the center.
• Ensures processes are in place and followed to seamlessly care for patients with the breast surgeons.
• Coordinates patient care with external departments including but not necessarily limited to: PCP, Hospital Consult, Urgent or Routine ER/Medical Oncology/Radiation Oncology Consult, and Surgical Department.
• Promotes an environment that facilitates professional growth and role competence.
• Develops, standardizes, reviews, and updates protocols and procedures with physician leadership.
• Provides expertise, direction and is responsible for the development of goals and objectives for educational programs.
• Embraces the concept of change and lead staff through the change process as evidenced by adoption of new behaviors or processes and improved outcome measures.
• Applies theoretical and experiential knowledge of clinical practices to determine project and program strategies related to staff competency, new programs, new technologies, research, and evidence-based practice.
• Collaborates with Executive Director of Radiology to assist with creation of corrective action plans and workplace investigations of clinical support staff.
• Identifies learning needs and develops and works with Educators and Managers to implement programs for patient education.
• Keeps current on issues, clinical practice, and new trends related to environment of care.
• Responsible to develop and maintain policies and protocols for Cape Cod Healthcare Breast Centers in PolicyStat
• Aligns clinical processes within radiology and breast imaging based on best practice.
• Develops, implements, and evaluates programs to enrich recruitment, retention, and continuous education to clinical staff.
• Maintains a cooperative relationship among team by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Lead efforts to improve performance measurement and improvement in all practices. Assist other outpatient areas in defining and improving both customer service and quality of care.
• Analyzes, integrates and uses quantitative data to make informed decisions about quality improvement and collaborates with leadership team and other department managers on problem solving.
• Assess urgency of clinical situations for the purposes of determining appropriate prioritization and needed actions to assure patient safety.
• Supports the development, implementation, and sustainability of standard clinical workflows for support staff & clinicians.
• Maintain knowledge of NAPBC, ACR, and MQSA compliant requirements.
• Maintain compliance with all Joint Commission, state and federal regulations.
• Interview, hire, counsel and terminate employees when necessary, by established policies and procedures
• Perform other work-related duties as assigned.
• Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

Qualifications

• Bachelor's Degree in healthcare management or equivalent combination of education and experience
• (ARRT) - Certification by the American Registry of Radiologic Technologists
• 5-7 years’ experience in Women’s Imaging
• (Preferred) - Master’s degree
• Strong Analytical/financial skills
• Demonstrated ability to organize, direct and lead teams
• Ability to organize and manage multiple projects simultaneously
• Strong oral and written communication skills
• Excellent customer service skills and track record
• Knowledge of ACR, state and MQSA regulations

Schedule Details:

Full-Time, Monday-Friday, Occasional Evenings, Weekends, & Holidays (Overseeing the following facilities: Cuda Breast Center, Seifer Breast Center, Wilken's Imaging and FMC. Coverage with rotating call for all sites.)

Organization :

Cape Cod Hospital

Primary Location :

Massachusetts-Hyannis

Department :

CCH-Breast Care Center

Annual/Hourly:

Unassigned

Hiring Pay Range:

0 - 0