Manager Box Office- Box Office- Full Time

Theoceanac; Atlantic City (NJ); Presencial; USD 54.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance

Paid Time Off

Descripción de la vacante

Ocean Casino Resort is seeking a Box Office Manager to oversee the box office team, seating coordination, and ticket distribution. You will supervise staff, optimize inventory, and coordinate with entertainment teams to ensure smooth show operations.

The role requires knowledge of major ticketing systems, strong customer service, and the ability to analyze trends in reservations to improve yield. Prior casino industry experience is a plus, with strong English communication essential.

Formación

• Bachelor’s degree and/or 5+ years of directly related experience in casino hotel or related box office management role.
• Strong knowledge of leading ticketing software applications (e.g. Ticketmaster, Showgate, Paciolan) and proficiency with MS Office packages, MS Sharepoint, ARTS.

Responsabilidades

• Supervise box office operations and staff, including supervisors and ushers.
• Coordinate seat inventory and show building in TM1 and related systems.
• Manage ticket transactions and guest relations across in-person, email, and phone channels.
• Lead configuration and administration of ticketing software and scanners; support self-service options.
• Develop operational plans, guidelines, and training materials for box office functions.
• Manage group sales holds and consignment tickets; act as primary contact for ticketing purchases.

Conocimientos

Ticketing software

MS Office

Sharepoint

ARTS

English communication

Educación

Bachelor’s degree

Herramientas

Ticketmaster

Showgate

Paciolan

Descripción del empleo

About the Role

The Box Office Manager is responsible for the direct supervision of the box office, supervisors, ushers and monitor box office reservations, ticket distribution and the coordination of sales. Provide strategic input as needed but not limited to seating, show building and daily operations.

Position Responsibilities

• Responsible for the ongoing allocation of showroom and other event reservation inventories among different market segments to optimize customer mix and maximize yield.
• Responsible for the direct supervision of all box office operations, its staff and showroom ushers.
• Responsible for building shows within the TM1 application as well as performing any other seating changes, adding offers & packages as advised by the Ocean Casino Resort Management Team.
• Handle customer interactions in person, e-mail and over the telephone to handle ticket transactions and ensure quality guest care
• Handle customer e-mail complaints regarding ticketing and service issues
• Lead the configuration and ongoing administration of the ticketing management software application, scanners as well as other elements supporting web-based self service
• Use tools effectively to create intelligent solutions for casino customer ticketing issues.
• Identify opportunities presented by emerging trends in reservations, distribution and no-show activity
• Create the overall box office reservations and ticket distribution operational plan to include authorship of procedural guidelines, communications strategy and requisite training materials
• Management and communication of ticketing holds and group sales, coordination of consignment tickets. General contact point for all ticketing purchases.
• Establish and manage ongoing relationships with agencies, fan clubs, artist management, etc. (e.g. Live Nation, CAA, etc.)
• Keeping daily contact via telephone and e-mail with the Ocean Casino Resort entertainment team, event promoters, agencies, media promoters, public relations personnel, etc.
• Maintaining positive working relationships with all parties involved with Ocean Casino Resort entertainment.
• Responsible for training, progressive coaching and scheduling of showroom ushers.
• Works with the Box Office Supervisor to handle all end-of-night and final show reporting for management.
• Assist hotel accounting as needed regarding questions on payments and allocation of funds

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and servicing customers in a high pressure and fast paced environment
• Must be able to handle a high degree of administrative work which requires repetitive finger and wrist motion (key board data entry), as well as prolonged viewing of data on the computer monitor
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to stand at various lengths of time in the box office or other event facilities

• Bachelor’s degree and/or 5 + years of directly related experience in casino hotel or related box office management role
• Strong knowledge of leading ticketing software applications (e.g. Ticketmaster, Showgate, Paciolan) along with proficiency with all MS office packages, MS Sharepoint, ARTS, etc.
• Demonstrate understanding of the complexities associated with the entertainment ticketing in a casino environment, as well as experience with self-service applications
• Ability to identify emerging trends among complex, sometimes obscure data and articulate innovate, clear and proactive approaches to problem solving
• Experience in the casino industry is a plus
• Ability to effectively communicate in English

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Our cash compensation amount for this role is targeted $53,500 to $69,600 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above