Box Office Manager

eMagine; Birmingham (MI); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Paycom - ATS in Birmingham, MI is seeking a Manager On Duty to oversee daily theatre operations, including opening/closing, shift reporting, and guest experience. You will supervise, train, and assign tasks to employees while managing labor and expenditures to meet financial objectives and responding to guest concerns with effective recovery.

The role also covers Box Office and Human Resources duties, including scheduling, recruitment, onboarding, compliance, and adherence to safety and company

Qualifications

• 3–5 years of hospitality or restaurant industry experience.
• Strong communication and leadership abilities.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsabilités

• Oversee daily theatre operations and opening/closing procedures.
• Supervise, train, and assign tasks to employees.
• Manage labor, inventory, and expenditures to meet financial objectives.
• Respond to guest concerns and implement service recovery.
• Oversee Box Office operations, vouchers, gift cards and loyalty programs.
• Coordinate staffing and HR tasks, including recruitment and onboarding.

Connaissances

Leadership experience

Guest service

Staff training

Communication

HR knowledge

Budgeting

Formation

College degree in a related field

Outils

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Description du poste

Information The Manager, Box Office position plays a crucial role in the successful operation of the theatre. This role assists the General Manager in the operations of the theatre through shift management, training employees, handling guest complaints, opening, and closing of the building and other operational duties. This position demonstrates strong communication by clearly conveying ideas, actively listening, and tailoring messages to the appropriate audience.All Managers share responsibility for overall theatre operations, including leading by motivating and supporting others while aligning work with organizational goals, policies, and values. This position remains adaptable to changing priorities while maintaining a focus on business impact, quality, and continuous improvement. In addition, this position maintains primary responsibility for Box Office and Human Resources functions, in collaboration with the Cinema Support Center teams.Key AccountabilitiesManager On DutyOversee daily theatre operations, including opening/closing procedures, shift reporting, and ensuring a safe, efficient, and guest-focused environment.Supervise, train, and assign tasks to employees, maintaining high standards of service, compliance, and operational efficiency. Manage labor, inventory, and expenditures to meet financial objectives and support operational success.Respond to and resolve guest concerns, acting as a resource for questions, comments, and service recovery situations.Support other core theatre functions, including In-Theatre Sales and Experience, to ensure a seamless operation.Enforce safety, sanitation, maintenance, and security standards in compliance with company policies and applicable regulations.Always serves as a Mentor on Duty and advocates/encourages behaviors in support of the companies core values and purpose.Box Office Oversee daily box office operations to ensure efficient ticket sales and positive guest experience.Manage voucher audits to ensure accuracy and compliance with company procedures.Oversee gift card and loyalty program administration.Promote and support alternative content programming and ticket sales initiatives.Coordinate and manage all business-to-consumer (B2C) theatre events, including scheduling, payment coordination, correspondence, and event execution.Maintain ownership of the budget related to box office operations, including theatre-level Box Office GOP.Human ResourcesManage full-cycle recruitment including sourcing, interviewing, hiring, and onboarding of new employees.Construct and publish the weekly team member schedule based on business needs and labor targets.Support employee engagement initiatives including team member perks and incentive programs.Oversee the performance review process for theatre employees.Maintain personnel files and ensure HR documentation is accurate and compliant with company policies.Serve as a trusted resource for team members, providing guidance and support on HR-related questions and concerns.Coordinate and maintain required building certifications and compliance records.Manage uniform ordering and maintain appropriate stock levels.Minimum of 3-5 years’ experience in a hospitality or restaurant industry. Confident presenting recommendations and providing operational guidance. Proficiency in Microsoft Word, Excel, and PowerPoint. Comfortable working in a fast-paced, results-oriented environment. Ability to identify solutions, improve efficiencies, and drive results. Strong commitment to delivering high-quality service in a guest-focused environment. Proven leadership experience. College education in a related field is considered an asset.