Manager Banquet / Restaurant

Canopy by Hilton Washington DC Bethesda North; North Bethesda (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality organization is seeking a Banquet Manager to oversee banquet operations at its North Bethesda location. The successful candidate will be responsible for managing banquets, ensuring quality service and staff compliance, while also working closely with guests to ensure their event's success. Ideal applicants will possess strong leadership, communication, and problem-solving skills alongside relevant experience in food and beverage management.

Benefits

Medical plan options

Dental and Vision insurance

Life Insurance

Vacation and Holidays

Educational Assistance

401(k) with company match

Hotel Room and Restaurant Discounts

Qualifications

• 3-4 years in a related position.
• Advanced knowledge in catering and food/beverage.
• Ability to analyze data for recommendations.

Responsibilities

• Supervise daily operations of banquets and restaurant.
• Ensure compliance with safety regulations and SOPs.
• Monitor budget and control costs for events.

Skills

Leadership

Communication

Team building

Client interaction

Problem solving

Education

One to two years of post high school education

Job description

Why us?

HELLO BETTY Bethesda is anchored at Pike and Rose with Brandon Sumblin, 6x Food Network Winner taking the helm in the Kitchen. Brandon is purposed to Inspire and unveil the Beauty of Hello Betty cuisine!!

At Sage Restaurant Concepts, we impact lives through hospitality. Our vision is to be a restaurant company with a soul. We consistently craft exceptional experiences that forge a bond with guests, enrich our community, and empower our people.

The 3000-square foot North Bethesda restaurant is located on the 3rd floor of the Canopy by Hilton Hotel (940 Rose Avenue, Bethesda) boasting 138 seats including a 14-seat private dining room and the patios 40-foot Delta Deadrise boat bar has 23 seats.

Job Overview

The Banquet Manager is responsible for the successful operation of the banquets department. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates. Serves as the banquet department liaison to all other hotel departments. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments. Based on Banquet business, there will be times where you may be assigned to cover shift in our daily restaurant operations at our Hello Betty Restaurant.

Responsibilities

• Supervise the daily operations of banquets and restaurant to ensure compliance with SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure/process payment at the end of the event.
• Calculate and prepare the daily gratuities and payroll ensuring accurate, prompt reporting to the Controller's department.
• Monitor and control the maintenance/sanitation of the banquet areas and equipment to protect the assets and ensure quality service.
• Analyze banquet event orders, read BEO and know how to complete a set-up.
• Ensure tables are set in assigned area correctly and uniformly.
• Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
• Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis.
• Monitor and control budget (i.e., labor costs, beverage costs, supplies and equipment and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
• Implement company programs (company/franchise) and resolve daily operational problems through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, SOPs and to ensure an optimum level of service, quality and hospitality.
• Ensure team members completed required compliance training.
• Stay on floor during peak hours.
• Observe, teach and correct staff's service
• Maintain condition of banquet space and dining room based on assigned shift (Banquets or Restaurant).
• Prepair Maintenance Requests and follow up.
• Monitor food and liquor requisitions
• Must be familiar with and adhere to all liquor liaility laws.
• Conduct Inventory

Qualifications

Education/Formal Training

One to two years of post high school education.

Experience

Three to Four years in a related position with this company or other organization(s).

Knowledge/Skills

• Advanced knowledge of the principles and practices within catering and food and beverage.
• Experiential knowledge of management of people, complex problems, efficient sales activities and food and beverages management.
• Requires ability to investigate and analyze current activites and/or information involving readily available data and indicating logical conclusions and recommendations.
• Excellent hearing necessary for verbal interaction with guests and associates.
• Excellent vision necessary to view set-ups. Excellent speech communication skills required for verbal interaction with guests and associates.
• Excellent literacy necessary to read BEOs, process gratuities and payroll, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
• Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally.
• Mobility -ability to service clients on a moments notice, variable distances, 100%.
• Continuous standing -function observation, client site inspections (one hour minimum to four hours maximum).
• Climbing stairs up to approximately 55 steps 3-5% of 10 hours.

Environment

• Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
• Inside 70% of 10 hour shift.
• Outside 30% of 10 hour shift. Abnormal temperatures -extreme summer heat of 95 degrees and above and winter cold.

Benefits

Many of the benefits begin the first of the month following or coinciding with date of hire. Benefits consist of the following:

- Two (2) medical plan options

- Dental

- Vision

- Life Insurance

- Accidental Death & Dismemberment (AD&D)

- Short Term Disability (STD)

- Long Term Disability (LTD)

- Critical Illness

- Vacation

- Ten (10) Holidays

- Adoption Assistance

- Educational Assistance

- Hotel Room and Restaurant Discounts

- 401(k) with a company match (after 60 days)

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Employee Assistance Program

Tuition Reimbursement

Great discounts on Hotels, Restaurants, and much more

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Source: Hospitality Online