Banquet Manager

HHM Hospitality; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

HHM Hospitality is seeking a Banquet Manager to oversee banquet operations and maintain high service standards. The ideal candidate will have 3-5 years of relevant experience and a Bachelor's Degree, demonstrating strong leadership and customer service skills. This role is instrumental in ensuring guest satisfaction and operational excellence in a dynamic hospitality environment.

Qualifications

• 3 to 5 years of Banquet experience required.
• Bachelor’s Degree preferred.

Responsibilities

• Manage banquet department operations ensuring compliance with guest specifications.
• Interview, hire, train, and evaluate staff performance.
• Oversee service adherence to regulations and standards.

Skills

Leadership

Customer Service

Attention to Detail

Communication

Education

Bachelor’s Degree

Job description

Overview

Opportunity: Banquet Manager

Manage banquet department operations in accordance with established guest service and sustainability standards.

Potential Career Path

Restaurant Manager – Director of Catering –Director of Food and Beverage

Essential Job Functions

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
• Work closely with the catering department to address service deliver or communication gaps.
• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
• Oversee serving staff to ensure that all federal, state, local and corporate regulations and policies are adhered to in the serving of alcoholic beverages.
• Ensure that Hersha’s cash handling policies and procedures are followed by all banquet staff in cash handling positions. Abide by all Hersha accounting policies and practices to ensure SOX compliance.
• Enter billing information into point of sale system in order to generate a final guest check.
• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Set and maintain service standards through continued training of core staff utilizing in service meetings.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, alternate shifts and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It