Manager, Artist Operations

HYBE AMERICA; Santa Monica (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company 401(k) match up to 5%

Flexible paid time off

FSA

Life insurance

Wellhub membership that gives you gym/

Job summary

HYBE America in Santa Monica is seeking a seasoned Manager of Artist Operations to lead planning, execution, and delivery of activities for our global artists. You will coordinate promotional trips, tours, and high-impact initiatives, while ensuring the artists are supported and perform at their best.

This full-time, hybrid position requires strong on-site leadership, the ability to manage cross-functional teams, and travel up to 80–100%.

Qualifications

• 5+ years of experience in project management, operations, or related field in entertainment.
• Proven ability to manage large-scale projects with multiple stakeholders and tight deadlines.
• Exceptional communication and interpersonal skills across diverse teams.
• Experience working directly with artists and providing tailored support.
• High emotional intelligence to read the room and de-escalate tension.
• Strong problem-solving skills for on-site environments.
• Able to advance locations, plan crowd flow and security considerations.

Responsibilities

• Lead on-the-ground operations during artist activities with real-time problem solving.
• Translate tour and performance plans into minute-by-minute itineraries.
• Advance-scout venues, hotels, and routes to ensure safety and efficiency.
• Secure facilities and amenities for artists, ensuring quick access.
• Maintain a live status-tracking system for all artists and crew.
• Design shift rotations for the on-site team and safeguard crew well-being.
• Act as on-site fixer for weather, tech, or crowd issues.
• Communicate with artists, partners, and teams; adapt plans as needed.
• Provide BLUF briefings to senior management during emergencies.
• Coordinate with stakeholders to align goals and expectations.

Skills

Project management

Operations

Communication

Artist relations

Emotional intelligence

Problem solving

Travel readiness

On-site coordination

Tools

Slack

Google Workspace

WhatsApp

Job description

HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. We represent some of the world’s most influential artists and continue to expand our creative and cultural impact across the Americas. At HYBE, we believe in the power of music and foster a culture built on Passion, Autonomy, and Trust.

Position Overview

We are seeking an experienced and driven Manager of Artist Operations to oversee and manage key projects for a global music group. In this role, you will work closely with the artist, label, partners, and creative teams to lead the planning, execution, and delivery of major activities such as promotional trips, tours, and other high-impact initiatives. At the heart of this role is the day-to-day care and well-being of the artists. You serve as the vital bridge between senior management’s vision and on-the-ground reality - translating master plans into actionable, minute-by-minute itineraries while ensuring the members are supported, protected, and able to perform at their best. This role requires the ability to manage on-site dynamics through effective communication with artists and partners, exceptional project management skills, and the leadership to run a dedicated artist management team.

This is a full-time, hybrid role based in our Santa Monica office, with in-person collaboration 3 days per week and remote work 2 days per week. Candidates must be based in or willing to relocate to the greater Los Angeles area at their own expense prior to their start date - we are not offering relocation assistance for this role, though it may be considered on a case-by-case basis for select candidates.

Key Responsibilities

On-Site Management

• Lead on-the-ground operations during artist activities, ensuring smooth execution by managing incidents and resolving challenges in real time.
• Translate tour, performance, and creative plans into detailed, minute-by-minute movement schedules and itineraries for the artists.
• Advance-scout venues, hotels, and public spaces to identify ideal ingress/egress routes that avoid crowds and security bottlenecks, keeping the artists safe and on schedule.
• Proactively map out and secure essential facilities and amenities (dressing rooms, quiet zones, rest areas, restrooms) so they are equipped and accessible to the artists at a moment’s notice.
• Maintain a live status-tracking system (via Slack, WhatsApp, or specialized apps) for all members to prevent delays and ensure full accountability.
• Design and manage the support team’s shift rotations to ensure round-the-clock coverage of the artists across both group activities and individual split-schedules, while safeguarding crew health and preventing burnout.
• Act as the on-site 'fixer': when plans are disrupted by weather, technical issues, or crowd surges, implement creative, real-time solutions that keep activities on track without escalating stress to the artists.
• Communicate effectively with artists, partners, and teams to adapt plans as needed in dynamic, high-pressure environments.
• Ensure alignment across the artist and all stakeholders during field operations.

Artist Care & Well-Being

• Monitor the physical and mental well-being of the artists throughout demanding schedules, acting as their advocate and ensuring their needs are met.
• Anticipate the artists’ day-to-day needs on-site and create an environment where they can rest, recharge, and stay focused between activities.
• Shield the artists from operational friction—absorbing logistical challenges and last-minute changes behind the scenes so the members can concentrate on their performance.
• Read the room and manage the on-site atmosphere, de-escalating tension and mediating minor interpersonal issues to maintain a positive, professional, high-energy environment for the artists and crew.
• Serve as a trusted, discreet presence for the artists, providing tailored support and building relationships grounded in reliability and care.

Budgeting & Financial Oversight

• Manage budgets and ensure accurate forecasting, tracking, and reporting of expenditures.
• Identify cost-saving opportunities while maintaining quality and efficiency.

Stakeholder Communication & Reporting

• Provide regular updates to internal and external stakeholders on project progress, budgets, and key outcomes.
• Serve as the primary point of contact for on-site emergencies (injuries, security breaches, etc.), delivering immediate, bottom-line-up-front (BLUF) briefings to senior management.
• Address concerns proactively, ensuring transparent and effective communication throughout the project lifecycle.

Cross-Functional Collaboration

• Serve as the liaison between artists, internal teams, and external partners to coordinate priorities and expectations.
• Build and maintain strong relationships with key stakeholders to foster seamless collaboration.
• Align project goals with broader organizational objectives to maximize impact.

Qualifications

• 5+ years of experience in project management, operations, or a related field within the entertainment or music industry.
• Proven ability to manage large-scale, complex projects involving multiple stakeholders and tight deadlines.
• Exceptional communication and interpersonal skills, with the ability to work effectively across diverse teams and cultures.
• Experience working directly with artists, understanding their needs and providing tailored, attentive support.
• High emotional intelligence, with the ability to read the room, manage the "vibe", and de-escalate tension in high-pressure, on-site environments.
• Strong problem-solving skills and the ability to remain composed in high-pressure, on-site environments.
• Experience "advancing" locations—understanding crowd flow, security chokepoints, and exit strategies to protect and move artists efficiently.
• Proficiency in real-time coordination and communication tools (Slack, Google Workspace, WhatsApp, etc.).
• Flexible and adaptable, with the ability to travel extensively, including internationally.

It’s a bonus if you have

• Strong cultural awareness and sensitivity.
• Experience managing a small, high-intensity team (approximately 3–5 people), including scheduling and rotation management.
• Background in executive protection/security, high-end concierge, or event production, where discreet artist monitoring and white-glove, detail-oriented service are paramount.
• Experience leading small units and managing duty rosters/rotations in high-stress environments (e.g., military, sports coaching, or live event operations).

• Working hours and work location can vary depending on project schedules.
• High mobility required: ability to remain on your feet for extended periods (12+ hours) and navigate large-scale venues.
• Willingness to travel extensively (up to 80–100% of the time), often on short notice, both domestically and internationally.
• On-call availability, including nights, weekends, and holidays.

Salary Range

The salary range for this job is $100,000 to $130,000. This is a good faith effort at the time of posting. This range is base salary only and does not include benefits and any other compensatory components of the role.

Why Join Us

At HYBE America, you’ll play a pivotal role in shaping the voice and reputation of one of the most dynamic and innovative companies in global entertainment. You’ll work with some of the world’s most exciting artists and help tell the stories that define culture. We back our passion for music with benefits that take care of you, so you can bring your best to the work that inspires millions.

• Medical, dental, and vision insurance
• Company 401(k) match up to 5%
• Flexible paid time off
• FSA
• Life insurance
• Wellhub membership that gives you access to gyms and fitness studios
• Excellent parental leave policies

***HYBE America is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***