Manager, Area Sales

Iberia Foods LLC; Palmer (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Iberia Foods LLC is seeking a reliable customer service professional in Palmer, MA. The role focuses on coordinating projects with managers, sales reps, and clients to develop and monitor activities in the designated area.

The position emphasizes bilingual English/Spanish or English proficiency and requires strong communication and organizational skills. Responsibilities include driving sales programs, managing KPIs, supporting promotions, and delivering excellent customer service.

Qualifications

• Experience leading sales teams and coordinating customer-facing activities.
• Understanding of tracking and optimizing commercial indicators (KPIs).
• Proficiency in MS Office tools for reporting and communication.

Responsibilities

• Increase sales through proper and timely implementation of commercial programs.
• Follow-up on KPIs to achieve sales goals.
• Communicate, execute and coordinate prices and promotions with sales representatives.
• Provide excellent customer service to customers and sales teams.
• Maintain plan-o-grams accurately and ensure correct execution.
• Answer phones and assist sales representatives and customers.
• Collaborate with management to handle problems and drive outcomes.

Skills

Sales leadership

Commercial KPIs

Customer service

Tools

Microsoft Office

Job description

Join our team! Founded in 1930, Iberia Foods is the largest Caribbean and Hispanic food distributor in the United States. As a premier source for the authentic Caribbean and Latino cuisine, Iberia Foods boasts a full host of products ranging from condiments and pantry items to beverages and snacks and represents most of the leading brands from the Caribbean and Latin America. With more than 800 products, Iberia Foods has a solid position as the definitive connection to the Caribbean and Latin American cuisine. We are seeking for a reliable customer service personnel to join our team. Oversees and coordinates business projects with the company managers, sales representatives and clients for development, implementation, and monitoring of the activities involving project development in the assigned area.

SPECIFIC ATTRIBUTIONS

• 1. Increase sales through proper and timely implementation of commercial programs.
• 2. Follow-up on compliance with sales KPIs, in order to achieve sales goals.
• 3. Communicate, execute and coordinate, prices and promotions with the sales representatives for their correct implementation and achievement of objectives.
• 4. Increase sales through proper and timely implementation of commercial programs.
• 5. Provides excellent customer service
• 6. Maintain company assigned plan-o-grams accurately
• 7. Answers phones and assists sales representatives and customers
• 8. Ability to handle problems and facility successful outcomes
• 9. Flexibility to accept additional tasks, duties, and/or direction from management
• 10. Excellent interpersonal communication

POSITION INDICATORS

• 1. Sales volume (cases)
• 2. Net Sales
• 3. Coverage
• 4. Portfolio execution

DECISIONS

• 1. Effective and assertive communication internally with the different departments of the company and externally with sales representative and customers.

LANGUAGES

Degree of proficiency required by the position: Bilingual (English/Spanish) or just English

KNOWLEDGE ON THE FIELD

• 1. Management and leadership of sales teams.
• 2. Knowledge in the management of commercial indicators.
• 3. Use of the Microsoft Office tools.

Job Type: Full-time

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About us

Founded in 1930, Iberia Foods is the largest Caribbean and Hispanic food distributor in the United States. As a premier source for the authentic Caribbean and Latino cuisine, Iberia Foods boasts a full host of products ranging from condiments and pantry items to beverages and snacks and represents most of the leading brands from the Caribbean and Latin America. With more than 800 products, Iberia Foods has a solid position as the definitive connection to the Caribbean and Latin American cuisine.

Iberia Foods is part of the Bia foods family! To learn more about Bia, please visit their website at www.biafoods.com

Bia Overview

We are Bia, the Nourishing Alliance: families, partners, talent, and brands united to nurture the growth of our collective dreams and unleash a heritage of flavors across the Americas. Through our four strategic hubs - Coffee, Culinary, Snacks, and Restaurants - we serve over 300 million customers with the continent's most beloved brands. Each member of our alliance brings unique ingredients that enrich our community, contributing fresh perspectives while building upon the achievements of others. Together, we create powerful networks that enable our companies to learn, develop, and expand into new markets. Our strength lies in our shared values and long-term vision. Operating with purpose and responsibility, we embrace nurturing as our value-generating principle, fostering growth and cultural heritage from North to South America.