Manager, Application Production & Reliability

CareSource Management Services; United States; Remote; USD 94,000 - 165,000; Full time

Job summary

CareSource is seeking a Manager, Application Production Support to lead the production support of critical enterprise applications and environments for ESH operations. You will guide a team through incident resolution, problem management, and performance monitoring to ensure reliability and regulatory compliance.

The role partners with business and technical stakeholders to maintain service levels, drive continuous improvement, and ensure a positive end-user experience.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7+ years information technology experience.
• 3+ years leadership experience.
• Experience with enterprise applications and production environments.
• Experience with IT service management practices (incident, problem, change, release).
• Healthcare or managed care experience preferred.

Responsibilities

• Lead application production support operations to ensure stability, availability, and performance.
• Manage and develop application support staff.
• Oversee production incident resolution and problem management activities.
• Monitor service performance and drive continuous improvement initiatives.
• Partner with business, technical, and vendor stakeholders for operational effectiveness.
• Ensure compliance with security, regulatory, and ITSM requirements.
• Serve as escalation point and communicate impacts to stakeholders.

Skills

Leadership

Problem-solving

Communication

Collaboration

Prioritization

Project coordination

Healthcare knowledge

IT service management

Education

Bachelor's degree in Computer Science/IT or related field

Tools

ITSM tools

Job description

CareSource is seeking a Manager, Application Production Support to lead the production support of critical enterprise applications and environments for ESH operations. You will guide a team through incident resolution, problem management, and performance monitoring to ensure reliability and regulatory compliance.

The role partners with business and technical stakeholders to maintain service levels, drive continuous improvement, and ensure a positive end-user experience.