Manager, Application Production Support

CareSource Management Services LLC; Dayton (OH); Hybrid; USD 94,000 - 165,000; Full time

Job summary

CareSource seeks a Manager, Application Production Support to lead the team responsible for critical applications and production environments supporting ESH operations. You will drive incident management, performance monitoring, and continuous improvement, while partnering with business and technical stakeholders to ensure reliability and regulatory compliance.

The role requires a Bachelor's degree in CS/IT, 7+ years in IT, and 3+ years of leadership, with experience in enterprise application

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Equivalent years of relevant work experience may be accepted in lieu of required education.
• Seven (7) years of information technology experience required.
• Three (3) years of leadership experience preferred.
• Experience supporting enterprise applications and production environments required.
• Experience with IT service management practices, including incident, problem, change, and release management required.
• Experience leading complex issue resolution and continuous improvement initiatives required.
• Healthcare or managed care experience preferred.

Responsibilities

• Lead application production support operations to ensure stability, availability, and performance.
• Manage and develop application support staff.
• Oversee production incident resolution and problem management activities.
• Monitor service performance and drive continuous improvement initiatives.
• Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness.
• Ensure compliance with organizational, security, regulatory, and IT service management requirements.
• Serve as an escalation point for application support issues and communicate operational impacts to stakeholders and leadership.

Skills

Leadership

Analytical thinking

Communication

Collaboration

Project coordination

Problem solving

Healthcare knowledge

Regulatory knowledge

Education

Bachelor's degree in Computer Science/Information Technology or related field

7+ years in information technology

3+ years of leadership experience

Tools

ITIL Foundation

ITIL Managing Professional

Cloud / Certifications (preferred)

Job description

Job Summary

The Manager, Application Production Support is responsible for managing the support, maintenance, and performance of business‑critical applications and production environments supporting ESH operations. Leads application support staff and support processes, including incident management, problem resolution, production monitoring, service performance, and continuous improvement initiatives. Partners with technical and business stakeholders to ensure application reliability, operational effectiveness, regulatory compliance, and a positive end‑user experience.

Essential Functions

• Lead application production support operations to ensure application stability, availability, and performance.
• Manage and develop application support staff.
• Oversee production incident resolution and problem management activities.
• Monitor service performance and drive continuous improvement initiatives.
• Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness.
• Ensure compliance with organizational, security, regulatory, and IT service management requirements.
• Serve as an escalation point for application support issues and communicate operational impacts to stakeholders and leadership.
• Perform any other job related duties as requested.

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, or related field required.
• Equivalent years of relevant work experience may be accepted in lieu of required education.
• Seven (7) years of information technology experience required.
• Three (3) years of leadership experience preferred.
• Experience supporting enterprise applications and production environments required.
• Experience with IT service management practices, including incident, problem, change, and release management required.
• Experience leading complex issue resolution and continuous improvement initiatives required.
• Healthcare or managed care experience preferred.

Competencies, Knowledge and Skills

• Effective leadership and employee development skills.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Strong verbal and written communication skills.
• Ability to effectively collaborate with business and technical stakeholders.
• Knowledge of application production support and IT service management practices.
• Ability to manage multiple priorities and meet deadlines.
• Strong organizational and project coordination skills.
• Knowledge of healthcare technology, security, and regulatory requirements.
• Ability to drive process improvement and operational excellence.

Licensure and Certification

• ITIL Foundation, ITIL Managing Professional, or a comparable information technology service management certification is preferred.
• Relevant technical, cloud, database, security, or service‑management certifications are preferred.

Working Conditions

• General office environment; may be required to sit or stand for extended periods of time.
• May be required to work additional hours and/or outside normal business hours as needed to meet deadlines.
• Participation in an on‑call or production escalation rotation may be required.
• Travel is not typically required.

Compensation Range

$94,100.00 - $164,800.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well‑being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary): Salary

Equal Opportunity Employer

CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Company Culture & Mission

The CareSource mission is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers. We are difference‑makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer‑centric decision is a chance to change the world for one member, and our employees look for ways to do that every day. The challenge is, there is no one right way to be the difference and we’re looking for people like you that will rewrite that definition every day. We do what it takes to form creative solutions that make our community and the world just a little better. Discover what it means to be #UniquelyCareSource.