Manager, Application Production Support

CareSource; United States; Remote; USD 94,000 - 165,000; Full time

Job summary

CareSource is seeking a Manager of Application Production Support to lead the production support for core enterprise applications, ensuring stability, availability, and performance across ESH operations.

You will manage and develop support staff, coordinate incident resolution and problem management, and monitor service performance while driving continuous improvements and collaboration with stakeholders to ensure regulatory compliance and a strong end-user experience.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7+ years of information technology experience.
• 3+ years of leadership experience.
• Experience supporting enterprise applications and production environments.
• Experience with IT service management practices (incident, problem, change, and release management).

Responsibilities

• Lead application production support operations to ensure stability, availability, and performance.
• Manage and develop application support staff.
• Oversee production incident resolution and problem management activities.
• Monitor service performance and drive continuous improvement initiatives.
• Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness.

Skills

Leadership

Incident management

Problem resolution

Production monitoring

Stakeholder communication

IT service management

Regulatory compliance

Healthcare knowledge

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Job Summary:The Manager, Application Production Support is responsible for managing the support, maintenance, and performance of business-critical applications and production environments supporting ESH operations. Leads application support staff and support processes, including incident management, problem resolution, production monitoring, service performance, and continuous improvement initiatives. Partners with technical and business stakeholders to ensure application reliability, operational effectiveness, regulatory compliance, and a positive end-user experience.Essential Functions:Lead application production support operations to ensure application stability, availability, and performance.Manage and develop application support staff.Oversee production incident resolution and problem management activities.Monitor service performance and drive continuous improvement initiatives.Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness.Ensure compliance with organizational, security, regulatory, and IT service management requirements.Serve as an escalation point for application support issues and communicate operational impacts to stakeholders and leadership.Perform any other job related duties as requested.Education and Experience:Bachelor's degree in Computer Science, Information Technology, or related field requiredEquivalent years of relevant work experience may be accepted in lieu of required educationSeven (7) years of information technology experience requiredThree (3) years of leadership experience preferredExperience supporting enterprise applications and production environments requiredExperience with IT service management practices, including incident, problem, change, and release management requiredExperience leading complex issue resolution and continuous improvement initiatives requiredHealthcare or managed care experience preferredCompetencies, Knowledge and Skills:Effective leadership and employee development skillsStrong analytical, problem-solving, and decision-making abilitiesStrong verbal and written communication skillsAbility to effectively collaborate with business and technical stakeholdersKnowledge of application production support and IT service management practicesAbility to manage multiple priorities and meet deadlinesStrong organizational and project coordination skillsKnowledge of healthcare technology, security, and regulatory requirementsAbility to drive process improvement and operational excellenceLicensure and Certification:ITIL Foundation, ITIL Managing Professional, or a comparable information technology service management certification is preferredRelevant technical, cloud, database, security, or service-management certifications are preferredWorking Conditions:General office environment; may be required to sit or stand for extended periods of timeMay be required to work additional hours and/or outside normal business hours as needed to meet deadlines.Participation in an on-call or production escalation rotation may be requiredTravel is not typically requiredCompensation Range:$94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.Compensation Type (hourly/salary):SalaryOrganization Level CompetenciesFostering a Collaborative Workplace CultureCultivate PartnershipsDevelop Self and OthersDrive ExecutionInfluence OthersPursue Personal ExcellenceUnderstand the BusinessThis job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-GM1Brand=CareSource