Manager- Ambulatory Emergency Medicine

Henry Ford Health System; Bingham Farms (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Henry Ford Health System in Detroit/Dearborn Hybrid is seeking an Ambulatory Business Operations Manager to oversee multiple offices across a region. The role focuses on customer service excellence, registration, scheduling, insurance verification, and data-driven management, reporting to the Director and coaching supervisors.

The ideal candidate has a Bachelor's in Healthcare Administration or 8 years of leadership in front desk registration, plus experience with Epic EHR.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field or 8 years of front desk leadership experience.
• 2 years of supervisory experience or coordinating the work of others.
• Proficient in World Class Service Excellence: Chief First Impression Officer, AIDET, Service Recovery (HEART).
• Proficient in Epic EHR or equivalent electronic health record systems.

Responsibilities

• Manage multiple Ambulatory Business Operations offices in a geographic region.
• Ensure customer service excellence and operational quality and efficiency.
• Monitor supervisors; coach and develop supervisors; ensure coverage for patient volume at multiple clinics.

Skills

World Class Service

AIDET

Service Recovery

Epic EHR

Leadership

Education

Bachelor's degree in Healthcare Administration

8 years front desk leadership experience

2 years supervisory experience

Tools

Epic EHR

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Department: Ambulatory Emergency Medicine

Schedule: Full Time (40 Hours/Week)

Location: Detroit/Dearborn Hybrid

Shift: Days

GENERAL SUMMARY: Responsible for the management of multiple Ambulatory Business Operations offices in a geographic region and ensures optimal functioning in the areas of customer service excellence and operational quality and efficiency. Areas of focus and responsibility include service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, daily cash management, data driven management, and computer and telephone systems. Monitors supervisors; coaches and develops supervisors. Ensures appropriate supervisory coverage for the patient volume at multiple clinics. Assists Director with the implementation of organizational initiatives. May serve as subject matter expert for the Business Office in service excellence, registration, new hire and continuous training, or data analysis.

Qualifications

EDUCATION/EXPERIENCE REQUIRED: Bachelor's degree in Healthcare Administration, Business, or a related field, OR Eight (8) years of front desk registration leadership experience. Two (2) years of supervisory experience or coordinating the work of others. Proficient in all aspects of World Class Service Excellence: Chief First Impression Officer, AIDET, Service Recovery (HEART). Proficient in Epic EHR or equivalent electronic health record (EHR) systems. Demonstrated ability to work with detailed information. Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.