Senior Vice President of Operations - Bookit.com

Superlogic; New York (NY); Hybrid; USD 175,000 - 190,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental & Vision)

Flexible/Unlimited PTO

401K Plan - Tax-Deferred and/or Roth options

Collaborative culture with industry veterans

Job summary

A leading travel technology firm is seeking a Senior Vice President of Operations to oversee strategic initiatives and team management in a rapidly growing B2B travel platform. Ideal candidates will possess over 10 years of experience in scaling operations within high-growth environments and 5 years in executive leadership roles. The position offers a competitive salary range of $175,000 to $190,000, with hybrid working options available.

Qualifications

• 10+ years in high-growth online travel or fintech operations.
• 5+ years in executive leadership with P&L responsibility.
• Proven success with complex multi-side marketplaces.
• Experience with major online travel platforms preferred.
• Collaborative, adaptable leader.

Responsibilities

• Develop and execute operational strategies for growth.
• Align initiatives with business objectives and growth targets.
• Oversee customer service and ensure reliable 24/7 support.
• Define and track key operational metrics.
• Stay ahead of industry trends and best practices.

Skills

Scaling operations in high-growth online travel

Executive leadership

Vendor and partner management

Leadership and team-building skills

Proficiency with ops tech stacks and CRM systems

Job description

Senior Vice President of Operations - Bookit.com

Posted 6 days ago. Be among the first 25 applicants.

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Base pay range

$175,000.00/yr - $190,000.00/yr

About Bookit

Bookit is revolutionizing the travel and rewards industry as the next‑generation B2B2C “super app” offering our brand clients and consumers unprecedented value on luxury travel, unforgettable VIP experiences, and premium retail goods. Consumers save up to 70% when booking on our platform, earning universal rewards points that can be spent with over two million brand partners. Envisioned as a “next‑gen Expedia,” Bookit supports customer transactions in more than 3,000 cryptocurrencies as well as debit/credit cards and brand rewards points. Our SaaS technology infrastructure transforms the future of payments.

Learn more at bookit.com and bookit.com/enterprise.

About The Role

The Senior Vice President of Operations drives strategic excellence across all facets of Bookit's rapidly scaling B2B and B2B2C business. The role combines deep operational expertise with executive leadership to oversee our unique booking platform spanning travel, VIP experiences, premium retail, and a next‑gen, blockchain‑powered payments infrastructure.

You are responsible for helping to grow and manage a nascent team of marketers, technology builders, experience curators, and customer service professionals delivering unprecedented rewards to our end consumers and meaningful customer engagement to our brand clients. The ideal candidate has proven experience scaling operations in high‑growth travel technology companies and/or startups, with the strategic vision and budgeting experience necessary to build peerless operational frameworks at the intersection of travel, entertainment, fintech, and loyalty.

Location

Miami (Hybrid preferred); remote considered for highly qualified candidates.

Salary Range

$175,000 - $190,000

Key Responsibilities

• Develop and execute operational strategies that drive Bookit.com's rapid growth across travel, experiences, retail, and payments verticals
• Partner with executive leadership to align operational initiatives with company objectives and growth targets, ensuring efficiency and cost optimization
• Support the CEO and Executive Team in serving our B2B2C brand clients and developing foundational partnerships across the travel and experiential industries
• Serve as primary liaison between Bookit.com leadership and its founding partners (ONE Company, Starboard, Superlogic and)
• Collaborate closely with our Product, Technology, Marketing, and Finance teams to optimize the Bookit.com platform for our brand clients and ensure a seamless end‑to‑end customer experience for our end users
• Oversee the Customer Service team, ensuring reliable 24/7 support
• Develop business continuity plans in the event of travel disruptions or other unforeseen events
• Oversee hiring, company goal setting, and personnel evaluation/development
• Foster a culture of continuous improvement, accountability, and data‑driven decision‑making
• Define and track key operational metrics to measure performance and outcomes
• Stay ahead of industry trends, emerging technologies, and best practices in travel operations, e‑commerce fulfillment, and experiential services
• Execute with minimal oversight, navigating complex challenges from concept to completion

Requirements

• 10+ years scaling operations in high‑growth online travel, e‑commerce, or fintech
• 5+ years in executive leadership (VP+ with P&L responsibility)
• Proven success scaling multi‑side marketplaces with complex inventory management
• Strong vendor and partner management experience at scale
• Track record with major online travel platforms (Expedia, Booking.com, Marriott, etc.), experiential companies, or startups preferred
• Exceptional leadership and team‑building skills with experience growing cross‑functional operations teams
• Proficiency with modern ops tech stacks, CRM systems, BI, and AI‑driven tools
• Collaborative, adaptable leader who contributes positively to company culture
• Spanish proficiency a plus; Web3/crypto familiarity strongly preferred

Benefits

• Health care plan (Medical, Dental & Vision)
• Vacation: Flexible/Unlimited PTO with manager approval.
• 401K Plan - Tax‑Deferred and/or Roth options
• Collaborative culture with industry veterans and mission‑driven builders

Equal Opportunity Employer

Bookit is an equal opportunity employer. We strive to create and maintain an equitable workplace where contributors of all backgrounds feel welcomed and valued. We do not discriminate against applicants or employees based on racial identity, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information. Be part of an inclusive company culture emphasizing autonomy, mastery, and purpose.