Manager, Accounts Receivable Operations

RiseMe; Charlotte (NC); Hybrid; USD 95,000 - 130,000; Full time

Job summary

isolved is seeking a Manager of Accounts Receivable Operations in the United States, Charlotte area. You will lead the AR/collections team, drive strategy, and report AR performance to senior leadership.

The role requires proven people leadership, strong judgment, and a working knowledge of collections. Hybrid work is available, with collaboration across Accounting, Billing, Sales, and Client Services.

Qualifications

• Bachelor's or Associate's degree in Accounting/Finance or equivalent experience.
• 7+ years relevant work experience with leadership tenure.
• Proven ability to identify issues and build strategy in a corporate or matrixed environment.
• History of building and evolving a team through growth, with policy/process changes.
• Experience reporting to senior leadership with escalation judgment.
• Track record of developing team members and scalable onboarding/training.
• Coachable, self-aware, and adaptive to shifting priorities in a fast-paced org.
• Advanced MS Excel skills (VLOOKUP, pivot tables) and strong MS Office proficiency.
• Comfort with AI-assisted tools to support daily workflow and decision-making.

Responsibilities

• Lead and develop the AR/collections team; set goals and provide actionable feedback.
• Identify AR operation issues and develop strategies to resolve them.
• Own collections strategy and execution across the portfolio; drive improvement in past-due balances.
• Establish a clear intake, research, and resolution process for disputes and short pays; reduce resolution cycle time.
• Own AR reporting and analysis; deliver executive updates on AR performance and risk.
• Collaborate across functions to identify system/procedural issues and recommend improvements.
• Serve as senior escalation for payment matters; balance collection discipline with client relationships.

Skills

Leadership

Strategic thinking

Team development

Cross-functional collaboration

Communication

Adaptability

Problem solving

Decision making

Escalation governance

AI-assisted tools adoption

Education

Bachelor's degree in Accounting/Finance

Associate's degree in Accounting/Finance

Tools

MS Excel

Microsoft Office

AI tools (Claude, Copilot)

Job description

Job Description

Manager, Accounts Receivable Operations

M3

Summary/objective

The Manager, Accounts Receivable Operations, leads the AR team, identifying operational and performance issues and building strategies to resolve them. This role requires proven people leadership experience, sound judgment operating within a corporate structure, and the ability to report AR performance and strategy to senior leadership. A working knowledge of collections practices is required, but the focus of this role is leading people and driving strategy, with direct involvement reserved for escalations the team cannot resolve.

Core Job Duties

• - Lead, develop, and hold the AR/collections team accountable; communicate goals, monitor performance, and provide constructive feedback that drives improvement.

• - Identify operational, process, and performance issues across the AR function and develop the strategy and action plans to resolve them.

• - Own collections strategy and execution across the portfolio, including aging review, contact cadence, payment arrangements, and escalation thresholds; drive the team to measurable, sustained improvement in past-due balances and cash recovery.

• - Establish and enforce a clear intake, research, and resolution process for customer disputes and short pays; hold the team accountable for resolution cycle time and drive documented root causes back to the billing, service, and sales teams that own the upstream fix.

• - Own AR reporting and analysis, including aging, DSO, collection effectiveness, promise-to-pay performance, dispute trends, and bad debt exposure; prepare and deliver clear, executive-level updates on AR performance, risk, and strategic initiatives to senior leadership.

• - Work cross-functionally to identify system/procedural issues and provide recommendations; identify technology solutions that improve efficiency and internal controls.

• - Serve as the senior escalation point for customer payment matters and build durable partnerships with Accounting/Cash Applications, Billing, Sales, and Client Services leadership; balance firm, consistent collection practices against protection of long-term client relationships.

Job Complexity

Works on issues of diverse scope, evaluating a range of factors and current business trends to identify root causes and develop effective solutions. Selects and adapts methods and techniques to fit the situation rather than defaulting to process alone. Acts as an advisor to the team to meet schedules and resolve complex problems, and develops and administers schedules, performance requirements, and budget responsibilities.

Interaction

Frequently interacts with senior leadership, subordinate supervisors, customers, and/or functional peer group managers, often involving matters that span functional areas, other company divisions or units, or customers and the company. Represents AR performance and strategy to leadership with professionalism and clarity, and leads cooperative efforts among members of a project team.

Supervision

Demonstrates strong people management practices, with a proven ability to develop talent and navigate difficult management situations with sound judgment. Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with full responsibility for results, including costs, methods, and staffing. In some instances, this manager may be responsible for a functional area and not have any subordinate employees.

Experience

Typically requires a Bachelor's degree and 5-8 years of direct experience, or equivalent combination of education and experience, including 3+ years of proven success leading and developing people in a corporate environment.

Scope

Receives assignments as objectives and independently determines how to deploy resources to meet schedules and goals. Provides guidance and direction to the team within the latitude of established company policies, and proactively recommends and drives changes to policy and procedure that affect the broader organization.

Discretion

Sound judgment and decision-making are critical to this role; erroneous decisions or failure to achieve results can add meaningful cost and impact the organization's short-term goals.

Minimum Qualifications

• - Associate's or Bachelor's degree in Accounting/Finance or equivalent experience

• - 7+ years relevant work experience with leadership tenure

• - Demonstrated success identifying issues and building strategy to resolve them, with results delivered in a corporate or matrixed organization

• - Proven history of building and evolving a team through periods of company growth, including adapting policies and processes in response to company-wide systems changes

• - History of reporting accurately and proactively to senior leadership, with strong corporate professionalism and judgment on what and how to **escalate**

• - Track record of developing existing team members' skills and building onboarding/training processes that scale with team growth

• - Coachable, self-aware, and adaptive to shifting priorities and responsibilities in a high-growth, fast-paced organization

• - Advanced MS Excel skills (including VLOOKUP, pivot tables, etc.); strong proficiency with Microsoft Office products

• - Comfortable adopting AI-assisted tools (e.g., Claude, Copilot) to support daily workflow and decision-making

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Travel Required

No

Work Arrangement

Hybrid for candidates within 25 miles of an isolved office; remote for candidates outside that radius.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Bonus Tier

3

Effective Date

8/28/2026

Reports To

Assistant Controller

Location

United States; Charlotte, NC area preferred

Internal Job Title

Manager, Accounts Receivable Operations

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.