Card Solutions Implementation Lead

Mastercard; Flippin (AR, KY); On-site; USD 120,000 - 170,000; Full time

Job summary

Mastercard is seeking a Card Solutions Implementation Lead to drive end-to-end delivery of strategic initiatives within the Services team. You will lead complex digital programs for financial services clients, shaping product strategy and ensuring measurable value realization.

You will develop client relationships, coordinate multi-disciplinary teams, and advocate for best-practice project management and change management methodologies.

Qualifications

• Experience delivering large (digital) enterprise level programs in financial services
• Ability to build durable client relationships beyond a single assignment
• Proven track record of leading for measurable business value and benefits

Responsibilities

• Manage a portfolio of projects within a larger strategy or initiative
• Drive transformation programs to create new business as usual
• Lead cross-functional teams across a matrixed organization
• Identify opportunities and contribute to sales discussions with executives
• Coordinate resources and maintain project governance and risk management

Skills

Agile/Scrum

Client relationship building

Leadership

Business development

Education

Bachelor’s degree or equivalent qualification

MBA preferred

PMP desirable

Tools

PMO methodologies

Agile tools

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Card Solutions Implementation Lead

All About Us

The Services team is a key differentiator for Mastercard, providing that help our customers grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role

Deploy is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:

Developing new products and strategies to market smoothly and efficiently

Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual

Strengthening client’s internal skills, knowledge and experience in critical areas

Transforming client processes and optimizing their management practices

As a part of our Deploy Team, you will manage a portfolio of projects that support a strategy, a strategic change or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources. You will identify business opportunities and drive initiatives from their initial definition through to the eventual realization and achievement of measurable improvements.

All About You

Experience in delivery of large (digital) enterprise level programs across the financial services sector from initiation to impact realization.

Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm

Identify new business opportunities and communicates to executives to pursue, begin to lead sales calls and new client development including proposal contribution

Analyze multiple aspects of client’s organizational systems and culture that serve as input into the stakeholder / relationship map sales process

Effectively leverage subject matter experts to develop best customized solutions for client

Excellent interpersonal and influencing skills, able to direct workstreams across large multi-faceted project teams

Strong writer, presenter and speaker, comfortable and ability to influence at all levels in an organization. Excellent analytical skills, including the ability to frame the customer’s opportunity in financial terms i.e. value quant, estimate effort and scope

Able to use own initiative, develop solutions or adapt approaches to support the delivery of defined objectives and benefits. Able to multi-task in a fast-paced deadline driven environment.

Allocate and manage technical resources effectively. Ensure that project teams have the necessary skills and tools to complete their tasks.

Demonstrate authentic leadership and integrity, gravitas and experience of leading multi-disciplinary teams in a matrixed environment, mentoring staff, evaluating performance and providing feedback. Gain consensus with others and co-ordinate the team arounds business goals.

Strong Payments or Mastercard product and platform knowledge

Accreditation in one or more recognized PM/PMO/ Change/Service management methodologies, or equivalent work experience is expected.

Experience with Agile ways of working and / or as a scrum master is a plus

All About Your Education & Skills

Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred

Professional accreditation such as Project Management Professional (PMP) desirable.

Experience in a similar role, with a proven track record of delivering successful projects.

Proven knowledge and experience in Agile/Scrum and waterfall project management preferred

Exposure specifically in payments and / or retail banking or merchants preferred

Financial Services experience preferred (Ideally including Issuing and/or Acquiring)

Comfortable with significant client interaction and interest in building relationships

Advanced Word, Excel, and PowerPoint skills required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.