Manager - Account Development

American Express; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

American Express is seeking a Client Manager for the U.S. Large Enterprise portfolio. This role blends consulting rigor with sales acumen, acting as a trusted advisor to senior executives.

You will drive strategic relationships, uncover growth opportunities, and translate business needs into differentiated payments solutions. Travel up to 30% is expected; a Bachelor's degree is required with MBA or advanced degree preferred.

Qualifications

• 5+ years in strategic relationship management, enterprise sales, business development, management consulting, or another client-facing commercial/advisory role.
• Ability to establish credibility and build relationships with senior executives and C-suite stakeholders within complex organizations.
• Strong consultative problem-solving skills to uncover underlying business needs and translate insights into commercial opportunities.
• Proven track record of identifying, developing and closing meaningful growth opportunities.
• Strong financial and analytical acumen, with ability to link solutions to ROI.

Responsibilities

• Operate as trusted advisor and payments consultant with commercial ownership.
• Develop deep understanding of client business and connect needs to AmEx solutions.
• Influence and mobilize partners across a large, matrixed organization.
• Travel up to 30% as required.

Skills

Strategic relationship management

Enterprise sales

Business development

Management consulting

Client-facing

Executive communication

Relationship building

Education

Bachelor's degree or equivalent experience

MBA or other advanced degree preferred

Job description

How will you make an impact in this role?

The Global Commercial Services – Global and U.S. Large Enterprise Client Group manages some of American Express' largest and most strategically important commercial clients, delivering differentiated solutions that create value for our customers and drive sustainable growth for American Express.

The U.S. Industry Verticals team combines strategic client management, consultative problem solving, and commercial execution to accelerate B2B payments growth across some of the largest companies in the U.S.

This is not a traditional account management role. Our Client Managers operate as trusted advisors and payments consultants with commercial ownership developing a deep understanding of a client's business, uncovering pain points and growth opportunities, and connecting those needs to differentiated American Express solutions.

We are looking for someone who brings the structured thinking of a consultant, the commercial instincts of a salesperson, and the relationship skills of a strategic account leader.

This role will report to the U.S. Verticals Director supporting the Manufacturing industry portfolio.

• 5+ years of experience in strategic relationship management, enterprise sales, business development, management consulting, or another client-facing commercial/advisory role.
• Demonstrated ability to establish credibility and build relationships with senior executives and C‑suite stakeholders within complex organizations.
• Strong consultative problem-solving skills with the ability to uncover underlying business needs and translate insights into commercial opportunities.
• Proven track record of identifying, developing and closing meaningful growth opportunities.
• Strong financial and analytical acumen, including the ability to connect solutions to quantifiable business outcomes and ROI.
• Excellent executive communication, storytelling, negotiation and presentation skills.
• Entrepreneurial mindset with strong ownership, intellectual curiosity, adaptability and bias toward action.
• Ability to influence and mobilize partners effectively across a large, matrixed organization.
• Knowledge of B2B payments, commercial payments or financial services preferred; demonstrated ability to quickly develop expertise in complex industries also valued.
• Ability and willingness to travel up to 30%.
• Bachelor's degree or equivalent experience required; MBA or other relevant advanced degree preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.