Patient Access Representative I (Bilingual Preferred)

Arkansas Children’s Hospital; Springdale (AR); On-site; USD 24,000 - 30,000; Full time

Job summary

Arkansas Children’s Hospital is seeking a front desk clerk for the ACNW Harvey Clinic. The role schedules patient appointments, verifies insurance, completes registration, and supports discharge activities to ensure smooth clinic operations.

As the first impression for patients and families, you will greet visitors, collect co-pays via MyChart activation, and collaborate with clinicians to improve clinic flow and patient satisfaction.

Qualifications

• No formal education required
• High school diploma or GED recommended

Responsibilities

• Schedule all patient appointments and manage referrals.
• Greet patients and families to create a positive first impression.
• Complete registration and discharge activities, including co-pay collection and MyChart activation.
• Verify insurance information and complete insurance verification.
• Schedule follow-up appointments and tests.
• Register in multiple centers as needed by floating.
• Collaborate with clinical partners to optimize patient communication and clinic flow.
• Encourage patient satisfaction surveys to enhance the patient experience.

Skills

Customer service

Communication skills

Data entry

Insurance verification

Scheduling

Education

High school diploma or GED

Tools

MyChart activation

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.Work Shift:Please see job description for details.Time Type:Full timeDepartment:CC095906 ACNW Harvey ClinicSummary:Salary:Most new hires start between $17.20-$21.50 per hour, depending on experience and qualifications.Additional Information:Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.Required Education:No education requirementsRecommended Education:High school diploma or GED or equivalentRequired Work Experience:Entry Level - Experience not Required.Recommended Work Experience:Required Certifications:Recommended Certifications:Description1. Schedules all patient appointments and ensures referrals are obtained.2. Meets or exceeds expected productivity and accuracy standards.3. Greets and engages patients, families and visitors in order to provide a positive first impression.4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.5. Completes discharge scheduling and ensure follow up appointments and tests are scheduled.6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.