Manager 2 - Health and Safety

Sunrise Systems, Inc.; Titusville (NJ); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Safety Program Advisor to deliver high-quality education on Risk Evaluation and Mitigation Strategies (REMS) to healthcare professionals. This remote role involves ensuring patient safety, compliance, and providing operational support while collaborating with various stakeholders. The ideal candidate will possess strong customer service skills, a bachelor's degree, and a background in healthcare or compliance. This position offers the opportunity to make a significant impact in the healthcare sector, with potential for extension beyond the initial contract period.

Qualifications

• Bachelor's degree required with healthcare knowledge preferred.
• 2+ years REMS experience and audit experience are preferred.

Responsibilities

• Deliver REMS education and training to healthcare providers.
• Support audits and implement best practices for REMS workflows.
• Collaborate with stakeholders to improve REMS processes.

Skills

Customer Service Skills

Problem-Solving Skills

Team Collaboration

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Job description

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Job Details

Job Title: Safety Program Advisor (REMS)

Job ID: 25-06272

Location: Remote (Titusville, NJ)

Contract Length: 10+ months on W2 contract

Notes from HM

• This role will be remote but require working hours of 8am-8pm EST
• Title is Safety Program Advisor
• Bachelor's Degree required
• Experience with Risk, Evaluating Risk, or Safety preferred
• Roles are new, expected to last until end of year, possibly extending into 2026
• Created for REMS customers (Risk Evaluation & Mitigation Strategy)
• High level of Customer Service experience needed (not call center)
• Handle operational inquiries, proactively/reactively reach out to REMS customers, provide education on portals, audits, and processes
• Assist in educating healthcare professionals (HCPs)
• Healthcare experience, risk, or compliance background helpful
• Strong relationship-building soft skills required
• Travel up to 25%, including possible onsite training or conference attendance

Top 3 Skills

1. Experience with public or patient care/customer service skills
2. Problem-solving skills with ability to follow-up with solutions
3. Ability to work independently and as part of a team

Role Description

The Safety Program Advisor (Remote Position) is responsible for delivering high-quality Safety and Risk Evaluation and Mitigation Strategy (REMS) education to healthcare professionals (HCPs). This involves ensuring patient safety, program compliance, providing educational and operational support, and collaborating with stakeholders to improve REMS processes.

Key Responsibilities

• Deliver REMS education, training, and support to prescribers and healthcare providers
• Support audits and corrective actions
• Implement best practices and streamline REMS workflows
• Collaborate with medical and commercial partners
• Gather and analyze stakeholder feedback to improve REMS
• Record customer interactions and report outcomes
• Mentor new team members and oversee the Safety Program Advisor mailbox
• Qualifications include a bachelor's degree, strong communication skills, healthcare knowledge, and proficiency with tools like Excel and PowerPoint
• Preferred qualifications: 2+ years REMS experience, pharma or clinical research, audit experience
• Up to 25% travel; preferred pharmacy or nursing experience

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job functions: Management and Manufacturing
• Industries: IT Services and Consulting