Manager 1, Retail Sales

Inside Higher Ed; Columbus (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

A prestigious university medical center in Columbus is seeking a Manager 1 for the Retail Sales department. This leadership role involves managing a multimillion-dollar gift shop operation, ensuring quality customer service and staff development. Candidates should demonstrate strong leadership skills and knowledge of retail operations. The position offers a structured schedule with varying shifts.

Qualifications

• Knowledge of overall state of the stores and staffing levels.
• Ability to execute daily and seasonal duties of the gift shop locations.
• Leadership capabilities to guide staff and ensure compliance.

Responsibilities

• Guide a multi-million dollar business and execute daily operations.
• Establish success in customer service and merchandise presentation.
• Coordinate with managers across job functions for seamless operations.
• Coordinate with other managers across functions to ensure seamless operation of multiple locations.

Job description

Overview

Job Title: Manager 1, Retail Sales
Department: University Hospital | University Hospital Gift Shop
Location: Rhodes Hall (0354)

Position Summary

Performs a variety of duties necessary to foster the continued growth of this multimillion dollar operation. Responsibilities vary from day to day but include knowledge of overall state of the stores, current staffing levels and previous day’s performance. Responsibilities also include company initiatives, fiscal responsibility, ensuring productivity and compliance with Medical Center policies and procedures. This is a leadership role that provides leadership to student staff and part time employees that support the customer experience, overall operations and total store results. This position also coordinates with other managers across job functions to ensure seamless operation of multiple locations.

Position Scope

The Ohio State University Wexner Medical Center Gift shop is a service organization to patients, visitors and staff of the medical center, helping to increase the reputation and overall satisfaction of the medical center. The gift shops generate over four million dollars in revenue annually. The gift shops offer a full line of merchandise including gifts, clothing, reading materials, confectionery, etc.

Responsibilities

• Guide a multi-million dollar business by executing all daily, quarterly and seasonal duties of the gift shop locations.
• Establish success in all aspects of customer service, operations, team development, merchandise presentation and assortment.
• Lead student staff and part time employees that support the customer experience, operations and total store results.
• Coordinate with other managers across job functions to ensure seamless operation of multiple locations.

Location and Schedule

Location: Rhodes Hall (0354)

Position Type: Regular
Scheduled Hours: 40
Shift: Varying Shifts

Requirements

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Additional Information

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.