Manager

The Red Hen; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Quarterly Bonus

Medical Insurance (Carefirst BCBS)

Dental Insurance

Paid Time Off

Discounts to family of restaurants

Job summary

The Red Hen in Bloomingdale is seeking an experienced Manager to lead daily restaurant operations with a focus on quality Italian cuisine, wine knowledge, and warm hospitality. The ideal candidate is dynamic, self-motivated, and capable of fostering a learning-focused environment for the team.

We value strong leadership and a commitment to guest experiences, with a high-volume, fast-paced setting. Prior management or senior serving/bartending experience in fine dining is preferred, along with an

Qualifications

• 2 years restaurant management experience OR 2 years serving/bartending experience in a fine-dining setting.
• A genuine interest in hospitality and delivering memorable guest experiences.
• Strong leadership, motivational and organizational abilities.
• Strong knowledge of Italian cuisine, Italian wine, and cocktails.
• Experience managing inventory.
• ABRA managers’ license or ability to obtain a license.

Responsibilities

• Lead and direct all facets of restaurant operations in partnership with the GM.
• Organize and supervise daily shifts with a focus on guest and employee experience.
• Manage costs, drive sales and grow the business in line with financial goals.
• Hire, onboard, train, and develop FOH and BOH staff as needed.
• Ensure compliance with safety, sanitation, and alcohol regulations.

Skills

Leadership

Customer service

Communication

Multitasking

Tools

POS system

Job description

The Red Hen in Bloomingdale is searching for an experienced Manager. We are a high volume, fast paced neighborhood pasta restaurant with a focus on quality food and beverage, and warm hospitality. Our ideal candidate is dynamic, self-motivated and possesses strong food and wine knowledge, and an interest in fostering an environment of continual learning. As we enter our 14th year we believe that it is crucial to the continued success of The Red Hen to hire and retain talented people who share our beliefs in quality, community and hospitality. Experienced servers/bartenders with minimal management experience will be considered.

Benefits and Perks

• Quarterly Bonus
• Carefirst Blue Cross Blue Shield Medical Insurance
• Dental Insurance
• Paid Time Off
• Discounts to our family of restaurants (All-Purpose Shaw, All-Purpose Capitol Riverfront, Boundary Stone, Fossette Focacciaria, Aventino)

Applicants must have

• 2 years restaurant management experience OR 2 years serving/bartending experience in a fine-dining setting
• A genuine interest in hospitality and delivering memorable guest experiences
• Strong leadership, motivational and organizational abilities
• Strong knowledge of Italian cuisine, Italian wine, and cocktails
• Experience managing inventory
• A valid ABRA managers’ license or the ability to obtain a license

Essential Functions

Work in partnership with the General Manager to lead and direct all facets of a restaurant’s business, ensuring effective and efficient day-to-day and long-term operations including but not limited to driving sales; managing costs; growing the business; leading and developing the front of house (FOH) teamsOrganize, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experienceRespond immediately and effectively to guest and employee needs and feedbackMaintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs requireManage costs, drive sales and grow the business in support of financial goalsPartner with management team to interview, hire, onboard, train, schedule, supervise and develop all FOH and BOH hourly employees (including proficient use of online applicant tracking, training and other HR systems and tools)Monitor, address and document individual employee performance (including hourly and management teams) through ongoing feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment terminationBalance, pare and maintain security of all cash banksPrepare for and conduct pre-shift and other employee meetingsEnsure repair and maintenance needs are addressedUnderstand and follow the food allergy procedure and special orders/restrictionsEnsure proper food storage, quality and presentation standards, including temperature controlsMonitor and ensure the restaurant and the team’s compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management) and represent the restaurant and Company in interactions with legal and regulatory authoritiesPerform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveriesWork a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as neededSafely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)Effectively communicate in order to perform and follow job requirements in written and spoken directionMultitask calmly and effectively in a busy, stressful environmentWork in a confined, crowded space of variable light, noise and temperature levelsMove and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 poundsStand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces.

Key Responsibilities and Duties

Model and promote teamwork across all teamsUse tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesyOrganize and conduct periodic informational seminars for employeesSuccessfully complete alcohol awareness trainingFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookOther duties assigned as needed