Manager

Socket.dev; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

OTG is seeking a Manager to oversee day-to-day operations at LGA Airport across OTG’s diverse dining and retail concepts. You will lead a high-energy crew, ensure service excellence, manage staffing, and maintain strict safety and quality standards.

The role emphasizes onboarding, team development, and exceptional guest experiences in a fast-paced environment, with a focus on reliability, clear communication, and adherence to OTG policies.

Qualifications

• A hospitality degree is preferred.
• 3–5 years in management, full service restaurants or retail.
• Stellar communication skills that keep teams aligned and guests impressed.
• Fluency in Microsoft Office—excellent suite skills.
• Flexibility with early mornings, nights, weekends, holidays, and weather days.

Responsibilities

• Lead daily operations across OTG’s concepts—from retail to QSR to full-service—keeping locations running smoothly.
• Elevate food & beverage quality and presentation to meet OTG standards.
• Own scheduling and staffing to ensure shifts are fully covered and service stays top tier.
• Drive onboarding and training plans to set Crewmembers up for success.
• Create a positive, uplifting workplace where Crewmembers feel supported and respected.
• Champion safety and ensure compliance with OTG policies and laws.
• Take action on audits (Coyle + NSF) with urgency and accountability.
• Communicate OTG policies clearly using the Crewmember Handbook and CBAs.

Skills

Communication skills

Microsoft Suite

Flexible schedule

Hospitality/retail management

Education

Hospitality degree

Tools

Microsoft Office

Job description

Job Title:Manager

Location: LGA Airport

Compensation: $65,000 - $75,000

Reports to:Senior Management

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world class hospitality,award-winningdining concepts, andforward thinkingtechnology. With more than 300 unique dining and retail locations across North America’s busiest airports,we’refueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers.At Onthe Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.class hospitality, award winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports,we’refueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers.

How We Do Business

How we work is just as meaningful aswhatweaccomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other.We’recommitted to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

An OTG Manager powers day to day operations and drives operational excellence with every shift! They lead our amazing crew,ensuring service is sharp, high energy, and exceptional. They keep guests happy, budgets tight, and safety and quality standards sky high.

In This Role, You Will:

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to fullservice—keeping every location running smoothly and efficiently.

• Elevate every bite and sipby ensuring all food & beverage products meet OTG’s quality and presentation standards.

• Own scheduling and staffing, making sure every shift is fully supported and service stays top tier.

• Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.

• Create a positive, uplifting workplacewhere Crewmembers feel supported, respected, and motivated.

• Champion safety, ensuring a hazard free environment and full compliance with OTG policies, workplace laws, and safety standards.

• Take actionon Coyle + NSF audits, leading corrective measures with urgency and accountability.

• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

Qualifications/Criteria:

• A hospitality degreeis preferred.

• 3–5 years inmanagement,full service restaurants or retail (bonus points for multiunit magic!).

• Stellar communication skills that keep teams aligned and guests impressed.

• You’re fluent in Microsoft Suite—and it shows

• Flexibility is your middle name-early mornings,nights, weekends, holidays, evenwild weatherdays…you’reready.weather days… you’re ready

assisted tools to support candidate evaluation; you will receive required notices andretainall rights under applicable state and local laws, and all hiring decisions are made by human reviewers

Equal Opportunity Employer

We’reproud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.