Manager

OnePack Hospitality; Metairie (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits including major medical

Incentive program

Job summary

A local hospitality group is seeking a Restaurant Manager in Metairie to lead their polished casual restaurant operations. This pivotal role involves ensuring guest satisfaction, managing team performance, and meeting financial goals. Ideal candidates should possess experience in restaurant management and customer service, along with leadership and financial acumen. The position offers a competitive salary, benefits including major medical, and opportunities for professional growth in a supportive environment.

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or Hospitality Manager.
• Strong leadership skills and ability to motivate team members.
• Knowledge of restaurant management software.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior experiences and maximize the guest experience.
• Manage restaurant's outstanding local neighborhood reputation.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant Management Experience

Customer Service Expertise

Food and Beverage Knowledge

Leadership Skills

Financial Management Skills

Education

Bachelor's Degree in Business Administration or related field

Tools

PosiTouch (POS)

OpenTable

Restaurant 365

Job description

Join OPHG, a leading local and independent hospitality group in New Orleans, known for owning, operating, and innovating diverse restaurant concepts.

We foster a top‑notch employee culture focused on your success. Our proven systems and accountable approach ensure tangible results.

We’re seeking passionate individuals to be part of our team and contribute to our unique guest experiences and thriving business models.

Great opportunity for a strong AGM looking to grow or a proven restaurant leader! We are looking for a full‑service Restaurant Manager to lead all aspects of our polished casual restaurant. You will deliver a high‑quality menu and motivate our team members to provide excellent experiences for our guests and team members. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and guest‑service standards. To be successful in this role, you’ll need management skills and some experience in both front and back of the house.

We want you to know how to oversee the entire restaurant – the "whole" experience for our guests and team members. Create a training culture with high standards, accountability, and human empathy. We’ll expect you to lead by example and uplift our team members during busy moments in our fast‑paced environment. Ultimately, you will ensure our restaurant runs smoothly and guests have the best experiences.

Culture is critical to us – we work hard to maintain a positive experience for guests and team member. We have high standards but with teamwork, we lift everyone up, share empathy, and do have fun.

Responsibilities

• Know the numbers but as why the numbers are the numbers and how to impact them
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior experiences and maximize the guest experience
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts (set and lead daily, weekly, monthly goals)
• Appraise team members performance and provide feedback to improve productivity
• Estimate future needs for goods, small wares, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s outstanding local neighborhood reputation and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word‑of‑mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current team members on proper guest service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• General food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like PosiTouch (POS), OpenTable and Restaurant 365
• Strong leadership, motivational and people skills
• Acute financial management skills
• Bachelor’s degree in Business Administration or of the Arts; hospitality management or culinary schooling is a plus

The position offers competitive compensation, full benefits that include major medical and an incentive program.

Leadership is a must to guide the restaurant and ensure guest satisfaction in addition to employee development and commitment.

Please submit an introduction and resume.