Manager

Waters Hardware- Garnett; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Locally owned and operated

Career advancement opportunities

Employee discounts

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Waters Hardware- Garnett is seeking a Store Manager to oversee day-to-day operations, drive sales, manage expenses, and lead a motivated team. You will model outstanding customer service, ensure excellent merchandising, and maintain safety and store standards while representing our locally owned business in the community.

You will supervise hiring, training, scheduling, and performance coaching, coordinate promotions, and protect inventory through disciplined stock management and loss prevention

Qualifications

• Outstanding customer service and professional demeanor.
• Excellent written and verbal communication skills.
• Committed to continual learning and development.
• Project management and ability to coordinate special projects.
• Ability to supervise and lead team members.
• Strong understanding of store operations, finances, inventory, and pricing.
• Self-motivated, organized, and independent thinker.
• Knowledge of sales techniques and customer engagement.
• Familiarity with POS systems and office software (MS Word, PowerPoint).
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Model excellent customer service and assist customers as needed.
• Oversee daily opening and closing of the store.
• Supervise interviewing, hiring, training, performance appraisal, and scheduling.
• Foster teamwork to deliver outstanding service and business success.
• Respond to customer complaints promptly and resolve them.
• Maintain inventory levels and perform cycle counts.
• Coordinate promotions, marketing, and events.
• Direct merchandising and ensure clean, organized store with proper signage.
• Keep sales floor clean and orderly.
• Participate in weekly merchandise ordering and manage deliveries.
• Model safety and enforce store policies and safety standards.
• Protect inventory and store property from loss per policy.

Skills

Customer service

Communication

Learning and development

Project management

Staff supervision

Product knowledge

Self-motivation and organization

Store operations & pricing

Math / literacy / communication

Sales methods

POS system proficiency

MS Word

PowerPoint

Flexible schedule (weekends/holidays)

Tools

POS system

MS Word

PowerPoint

Job description

Benefits:

• *varies by location
• Locally owned and operated
• Career Advancement Opportunities
• Employee discounts
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

You might be a great fit if…

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:

Store managers are responsible for overseeing the day-to-day operations of the store, including maximizing sales, minimizing expenses, optimizing merchandising and modeling outstanding customer service experience. They should positively represent Waters Hardware- Garnett consistent with company values. The manager will also help build an efficient, motivated and productive sales team. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

• Model excellent customer service by helping customers when necessary.
• Oversee daily opening and closing of the store.
• Supervisory tasks include interviewing, hiring, training, appraising performance, disciplining employees, and planning weekly schedules.
• Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business.
• Immediately respond to customer complaints and resolve them as best as possible.
• Maintain inventory at appropriate levels and direct cycle counts.
• Coordinates sales promotions, marketing, and special events.
• Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage.
• Ensures the sales floor stays clean and orderly.
• Participates in the weekly ordering of merchandise and oversees deliveries and restocking.
• Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.
• Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.

Qualifications:

• Outstanding customer service skills and a professional attitude.
• Excellent communication skills, both written and verbal.
• Committed to continually learning and pursuing training and development opportunities.
• Project management skills, including the ability to coordinate special projects and finish on time and within budget.
• Ability to supervise other employees and understand the fundamentals of leadership.
• Strong knowledge of the products contained in the store.
• Motivated, organized, self-starter who is able to think independently and solve problems.
• Understanding of store operations, including finances, inventory control, and pricing strategy.
• Strong math, reading, writing, and communication skills.
• Knowledge of effective sales methods and techniques.
• Understand how to efficiently operate the store’s point-of-sale system. Knowledge of MS Word and PowerPoint.
• Able to work a flexible schedule, including weekends and holidays.

Goals:

• Drive growth in the company through increasing sales and reducing expenses.
• Build a strong team of motivated and productive retail associates.
• Expand knowledge of retail operations, including inventory management and pricing strategies.