Assistant Manager

Central Center Hardware; Chillicothe (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Central Center Hardware in Chillicothe, OH is seeking an Assistant Manager to help run daily store operations and lead a motivated sales team. You will provide outstanding customer service, train staff, and ensure company values are reflected in every interaction.

The role emphasizes expanding retail knowledge, improving processes, and delivering a positive shopping experience. Weekend availability and lifting up to 80 lbs are required; a strong work ethic and teamwork are essential.

Qualifications

• Experience in hardware/retail industry.
• Previous leadership or supervisory experience.
• Strong customer service and communication skills.
• Ability to supervise staff and lead teams.
• Familiarity with store operations and POS systems.

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project.
• Assist the store manager in opening and closing the store.
• Foster teamwork among the staff and encourage high standards of customer service.
• Assist in taking regular inventory of stock.
• Respond to customer complaints and resolve.
• Manage store operations and staff in the store manager’s absence.
• Ensure compliance with all store policies and safety standards.
• Assist in merchandising the store, including planograms and displays.
• Help maintain signage and promotional signage.
• Participate in ordering inventory and pricing.
• Train and monitor training of sales associates and cashiers.
• Help store staff with daily tasks as needed.
• Identify shoplifters and respond per policy.
• Attend and occasionally lead staff meetings.
• Suggest and initiate change to improve processes.

Skills

Retail management

Customer service

Team leadership

Communication

Store operations

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

You might be a great fit if…

• You have experience in the hardware industry.
• You have a determined work ethic and believe no job is too small.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:

The Assistant Manager is expected to maintain a positive representation of the business by providing an outstanding customer service experience consistent with company values. The main task of the Assistant Manager is to assist the Store Manager in overseeing an efficient, motivated, and productive sales team. Assistant Manager should continually expand their knowledge of the retail industry and leadership. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Assist the store manager in opening and closing the store.
• Foster teamwork among the staff. Encourage the team to meet high standards of customer service and contribute to the overall success of the business.
• Assist in taking regular inventory of stock.
• Immediately respond to customer complaints and resolve as best as possible.
• Manage store operations and staff in the store manager’s absence.
• Ensure compliance with all store policies and safety standards.
• Assist in merchandising the store, including setting planograms, endcaps, power aisle displays, and other merchandising.
• Help maintain signage, including putting up and taking down promotional signage.
• Participate in ordering inventory and pricing.
• Train and monitor training of sales associates and cashiers.
• Help store staff with daily tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend and occasionally lead staff meetings.
• Be able to suggest and initiate change to improve business processes and operations.

Qualifications:

• Experience in hardware and/or retail industry.
• Experience in management and overseeing a team.
• Outstanding customer service skills and a professional attitude.
• Ability to supervise other employees and understand the fundamentals of leadership.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who is able to think independently and solve problems.
• Strong math, reading, writing, and communication skills.
• Ability to follow through on assignments and self-motivation to stay busy throughout the day.
• Understand how to efficiently operate the store’s point-of-sale system. Other computer skills include knowledge of MS Word and PowerPoint.
• Knowledge of effective sales methods and techniques.
• Ability to lift up to 80 lbs.
• Able to work a 45-50 hours/week, including weekends.

Goals:

• Continually expand knowledge of all departments in the store.
• Expand leadership and management skills.
• Expand knowledge of retail operations, including inventory management and pricing strategies.