Assistant Manager/Key Holder

Joseph Jacob Jewelers; City of Albany (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Joseph Jacob Jewelers in Albany, NY is seeking an Assistant Manager/Key Holder to support sales and store operations, help customers identify and purchase jewelry, and contribute to growth.

You will oversee restocking, merchandising, POS, and opening/closing procedures, while maintaining high standards and teamwork. This role requires 3+ years in jewelry sales, strong communication, and a customer-focused approach; weekend/overtime flexibility is needed.

Qualifications

• 3+ years jewelry sales experience.
• Proven retail sales experience.
• Basic understanding of sales principles and customer service practices.
• Proficiency in English.
• Track record of over-achieving sales quotas.
• Strong communication and interpersonal skills.
• Customer-focused and engaging personality.
• High school diploma.

Responsibilities

• Deliver high levels of customer service and assist customers in identifying and purchasing products.
• Maintain store condition and visual merchandising standards.
• Keep the store fully stocked and organized.
• Assist customers, greet them and enumerate needs.
• Operate POS and process payments.
• Assist with receiving shipments and stock management.
• Participate in opening and closing procedures.
• Collaborate with teammates to achieve store goals.

Skills

Jewelry sales

Retail sales

Customer service

English proficiency

Track sales quotas

Communication

Education

High school diploma

Tools

POS systems

Job description

We are looking for a competitive Assistant Managers/Key Holders to help customers identify and purchase products they desire. Management duties to include selling, restocking, and merchandising. The goal is to provide high-class customer service and to increase the company’s growth and revenue through sales maximization.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involved in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies' policies and procedures
• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
• Operate point of sale (POS) and take payment or obtain credit authorization
• Provide estimates for jewelry and watch repairs
• Perform business opening and closing procedures as outlined in Policy and Procedures Guide
• Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows
• Complete case counts
• Maintain safety and security of location by following all Loss Prevention and Security policies and procedures
• Maintain flexibility to work any shift, including weekends, holidays, and overtime
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

• 3+ years of jewelry sales experience
• Proven working experience in retail sales
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Track record of over-achieving sales quota
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident, and engaging personality
• Basic administration skills
• High school degree
• Commitment to excellence, with a passion for jewelry with a desire to succeed.
• Compensation is based on experience.