Manager

Jobtailor; Charlotte (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

Jobtailor in Charlotte, NC is seeking an experienced professional to manage daily priorities for footprint states and oversee foreclosure title processes.

You will analyze reports, create and apply work instructions, and participate in monthly department reviews while ensuring client guidelines are followed to avoid penalties. The role requires strong time management and customer service skills and collaboration with a legal team.

Qualifications

• High school diploma or equivalent required.
• Associate degree or Paralegal certification preferred.
• 5+ years related experience preferred in default operations/creditors' rights.
• Working knowledge of foreclosure process from start to finish preferred.
• Notaries or willingness to become a notary preferred.
• Proficiency with MS Office, Teams, and SharePoint.

Responsibilities

• Manage daily priorities for footprint states.
• Support and manage functions related to foreclosure title processes.
• Ensure client guidelines and requirements are followed to avoid fees or penalties.
• Analyze reports to monitor trends and identify inefficiencies.
• Create, modify, deploy, and apply Work Instructions.
• Audit daily performance logs to improve process and productivity levels.
• Onboard and oversee all new Team Member training.
• Routinely analyze the CaseAware sequences for inefficiencies.
• Provide exception reporting and participate in monthly department meetings.

Skills

Time management

Organizational skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Associate degree or Paralegal certification

Tools

Black Knight

Tempo

Case Aware

MS Office

Teams

SharePoint

Job description

Responsibilities

• Responsible for the daily priorities for footprint states
• Support and manage functions/duties related to foreclosure title processes
• Ensure client guidelines and requirements are followed to avoid fees or penalties
• Analyze reports to monitor trends and identify inefficiencies
• Create, modify, deploy, and apply Work Instructions
• Audit daily performance logs to improve process and productivity levels
• Onboard and oversee all new Team Member training
• Routinely analyze the CaseAware sequences for inefficiencies
• Provide exception reporting and interaction in monthly departmental meetings

Requirements

• High school diploma or equivalent required
• Associate degree or Paralegal certification preferred
• At least 5+ years related experience preferred in default operations/creditors' rights
• Working knowledge/familiarity with the foreclosure process from start to finish preferred
• Prior experience in a law firm setting preferred
• Notaries or candidates willing to become a notary are preferred
• Proficiency in time management and organizational skills
• Professionally communicate and provide exceptional customer service
• Ability to work both independently and as part of a team
• Experience and working knowledge of client systems like Black Knight, Tempo, and Case Aware
• Proficiency with Microsoft products including MS Office, Teams, and SharePoint.