Client Systems Legal Assistant

Jobtailor; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor is seeking a detail‑oriented Foreclosure Operations Coordinator to monitor messages across client sites and manage foreclosure files. You will liaise between clients and operations, update processes under limited supervision, and ensure timely, accurate communication.

The role requires a Bachelor’s degree, 2+ years in an office setting, strong MS Office skills, and the ability to handle high volumes of email and documentation while meeting deadlines.

Qualifications

• Bachelor’s degree preferred
• Minimum 2 years experience in an office environment
• Law Firm experience is preferred but not required
• Skilled in Microsoft Word, Excel & Outlook
• Ability to conduct and report research
• Documentation Skills
• Strong written and oral communication skills
• Ability to meet deadlines while working on multiple projects
• Ability to utilize multiple internal computer systems
• Ability to multitask and prioritize in a fast paced environment
• Capacity to handle a high volume of email & file communications daily
• Ability to retain and manage sensitive and confidential information
• Aptitude to quickly learn and navigate legal client systems
• Extreme attention to details and ability to learn and interpret legal terminology

Responsibilities

• Monitor all foreclosure-related messages and processes across client sites, ensuring timely updates and responses as needed.
• Serve as a liaison between clients and Foreclosure Operations, facilitating clear, accurate, and timely communication.
• Under limited supervision, update and manage general foreclosure processes on active foreclosure files within client systems.
• Work foreclosure files through all stages of the foreclosure lifecycle in accordance with client requirements.
• Monitor, reproject, and complete document-related processes, including affidavits, loss mitigation packages, and consent judgments.
• Serve as a liaison between attorneys and clients on foreclosure matters, ensuring clear and timely communication.
• Identify stagnant files and notify key members of management to facilitate resolution and forward progression.
• Review and audit internal systems to provide clients with concise summaries, status updates, and hearing results.
• Escalate to management when case notes are insufficient to respond to client inquiries or site messages.
• Respond to general case inquiries on behalf of Foreclosure Operations and communicate routinely with clients via email and client platforms.
• Address and resolve messages across all client sites in a timely and professional manner.

Skills

Communication

Documentation

MS Office

Multitasking

Research

Attention to detail

Legal terminology

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

• Monitor all foreclosure‑related messages and processes across client sites, ensuring timely updates and responses as needed.
• Serve as a liaison between clients and Foreclosure Operations, facilitating clear, accurate, and timely communication.
• Under limited supervision, update and manage general foreclosure processes on active foreclosure files within client systems.
• Work foreclosure files through all stages of the foreclosure lifecycle in accordance with client requirements.
• Monitor, reproject, and complete document‑related processes, including affidavits, loss mitigation packages, and consent judgments.
• Serve as a liaison between attorneys and clients on foreclosure matters, ensuring clear and timely communication.
• Identify stagnant files and notify key members of management to facilitate resolution and forward progression.
• Review and audit internal systems to provide clients with concise summaries, status updates, and hearing results.
• Escalate to management when case notes are insufficient to respond to client inquiries or site messages.
• Respond to general case inquiries on behalf of Foreclosure Operations and communicate routinely with clients via email and client platforms.
• Address and resolve messages across all client sites in a timely and professional manner.

Requirements

• Bachelor’s degree preferred
• Minimum 2 years experience working in an office environment
• Law Firm experience is preferred but not required
• Skilled in Microsoft Word, Excel & Outlook
• Ability to conduct and report research
• Documentation Skills
• Strong written and oral communication skills
• Ability to meet deadlines while working on multiple projects
• Ability to utilize multiple internal computer systems
• Ability to multitask and prioritize in an extremely fast paced environment
• Capacity to handle a high volume of email & file communications each day
• Ability to retain and manage sensitive and confidential information
• Aptitude to quickly learn and navigate legal client systems
• Extreme attention to details and ability to learn and interpret legal terminology

Certifications & Qualifications

• Bachelor's degree